Vice President of Operations; Illinois

Description

Avid Health delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve.

We believe in Access, Value-Based Care, Innovation, and Dedication to Quality.

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Avid is hiring a Vice President of Operations (Illinois). This position will be based in the Chicagoland area and cover all branches statewide, to include our existing locations in Schaumburg, Hinsdale, Chicago, Fairview Heights, Decatur, and Effingham.

The VP of Operations is responsible for overseeing the daily operations across all branches statewide, ensuring seamless coordination and optimal productivity among office and field teams. This role is instrumental in driving the growth and success of the state’s revenue, margins, and overall operational performance, while upholding Avid Health's mission and core values. The VP will identify and capitalize on regional growth opportunities, expand services, and strengthen market presence.

As a key driver of business growth, the VP will optimize branch revenue, profitability, and manage financial reports and budgets. Additionally, this position is dedicated to delivering affordable, high-quality, and innovative care, improving health outcomes for clients and communities, and fostering strategic relationships with payers to ensure sustained success and collaboration statewide.

• Statewide Operations and Strategic Growth: Oversee daily operations across all branches statewide, ensuring operational efficiency, employee engagement, and a positive workplace culture, while leading the development and execution of operational, recruitment, and marketing strategies to drive growth, capitalize on new revenue opportunities, and expand service delivery markets and programs.
• Staff Management and Development: Manage all administrative functions, including recruitment, hiring, training, evaluation, and termination, ensuring alignment with company policies and operational objectives. Conduct annual performance reviews to foster professional growth and goal achievement.
• Operational Efficiency and Process Improvement: Develop, implement, and monitor key performance metrics for statewide operations. Evaluate current processes, recommending and implementing improvements to enhance efficiency and effectiveness across all branches.
• Budget and Financial Management: Collaborate with regional management and senior leadership to develop, manage, and adjust annual budgets, ensuring adherence to financial goals, expense approvals, and profitability targets, while regularly reviewing financial performance to focus on revenue generation, margin improvement, cost control, and long‑term growth.
• Acquisitions and Consolidation: Actively participate in the acquisition process, ensuring seamless integration while aligning strategies, operations, and objectives with overall company goals to maximize value and operational efficiency.
• Growth Opportunities and Market Positioning: Monitor industry trends and competitive landscape, recommending new service opportunities and operational enhancements to strengthen the company’s market position.
• Community Outreach and Partnerships: Build and maintain relationships with local healthcare providers, community organizations, and stakeholders to promote the services offered by the branches, strengthening the company’s presence and reputation.
• Vendor and Third‑Party Management: Oversee vendor and service provider relationships, ensuring contracts and service agreements are met by regional teams.
• Client Care and Satisfaction: Serve as the primary "client-care liaison" for the state, ensuring effective client intake processes, high levels of client satisfaction, and continuity of care through direct engagement with clients, families, and payors.
• Collaboration and Communication: Act as the key liaison between regional staff and corporate departments, ensuring smooth communication and the timely resolution of operational questions.
• Quality and Performance Improvement: Participate in corporate quality improvement (QI) meetings, providing data…