55 and Program Manager

Benefits:

• Certified in Volunteer Administration (CVA) credential reimbursement
• Paid Vacation Days
• Paid Sick Time + Personal Days
• Long-term Disability Insurance
• Paid Holidays
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

• Salary range: $42,000 to $50,000 annually, commensurate with experience.
• Benefits: medical, dental, and long-term disability insurance; paid time off including vacation, sick, and personal days, paid holidays, and floating holiday.
• Hybrid work environment.
• Support for the Certified in Volunteer Administration (CVA) credential, including reimbursement of initial exam fees and ongoing recertification costs.

Reporting to the Chief Executive Officer (CEO), the 55 and Better Program Manager leads the Ameri Corps Seniors RSVP of Northern Suburban Chicago and is accountable for the success of the Ameri Corps Seniors RSVP program, including grant implementation, compliance, team management and development, program delivery, and quality control and evaluation. The Program Manager leads the RSVP implementation and workplans, advances HOSC's strategic goals, and ensures compliance with Ameri Corps Seniors policies, procedures, and grant requirements.

A successful Program Manager draws out the strengths each team member brings to HOSC's mission and turns them into progress on the strategic plan.

• Serves as the primary point of accountability for the Ameri Corps Seniors RSVP of Northern Suburban Chicago grant, including implementation, compliance, and performance.
• Leads development and ongoing management of the RSVP implementation and timeline, connecting approved workplans, staffing, alignment of volunteer stations (the nonprofits and schools where volunteers serve), volunteer engagement, data systems, reporting, Ameri Corps branding, and alignment with the Illinois Department on Aging (IDOA).
• Ensures all approved performance measures, outputs, and outcomes remain on track across the grant cycle, reviewing progress monthly against approved targets and making data-informed program decisions.
• Identifies priority service activities based on Ameri Corps Seniors priorities, approved workplans, and identified community needs across the 64-community service area.
• Works closely with the CEO on strategic, compliance, and community-facing decisions.

• Supervises RSVP Coordinators, ensuring each member has a current job description, onboarding materials, the tools needed for the role, a supervision plan, and clear expectations and key performance indicators.
• Ensures all RSVP staff complete required Ameri Corps Seniors training, including Funds Management, Fraud Awareness, Internal Controls, and the National Service Criminal History Check (NSCHC), keeping records and certificates in the Litmos learning system current and free of expiration gaps.
• Builds a culture of collaboration, shared accountability, and mission alignment across the RSVP team.
• Identifies and addresses staffing gaps, workflow bottlenecks, and role clarity issues proactively, rather than waiting for problems to surface.
• Ensures backup coverage is designated for every RSVP position, so volunteer and volunteer station support never lapses during absences or transitions.
• Collaborates with the CEO on RSVP administrative and operational roles, including staff, contractors, and skilled volunteers supporting RSVP data, compliance, records, and reporting.

• Gives nonprofit partners and the volunteer stations where RSVP Volunteers serve the volunteer infrastructure they cannot maintain alone, helping them identify service needs, design effective volunteer roles, and fill those roles with qualified RSVP Volunteers.
• Strengthens partners' volunteer management practices through training, technology, resources, and ongoing support, enabling them to use volunteer talent more effectively, expand capacity, and sustain services without interruption.
• Owns RSVP's capacity-building performance measures and documents measurable gains in partner efficiency, effectiveness, and program reach, along with any gaps or unmet needs, so the program can adjust its approach.
• Frames capacity-building work as part of HOSC's mission to build healthier, more connected, and more resilient communities across suburban Cook, DuPage, and Lake Counties.

• Sets direction for volunteer recruitment,…