Assistant Director of Intervention and Outpatient Services

Assistant Director of Intervention and Outpatient Services

Kenneth Young Center (KYC) is a Joint Commission-accredited, comprehensive community mental health center that partners with the communities of northwest suburban Cook County to provide personalized prevention, intervention, treatment, and recovery services across the lifespan. Through more than thirty-five programs, KYC offers no-cost therapy for mental health concerns, psychiatry and medication management, crisis services, substance use treatment and recovery, support for older adults and caregivers, and affirming services for LGBTQ+ youth and young adults.

KYC's intervention and outpatient services form the clinical core of the continuum of care, connecting individuals and families to timely, person-centered, trauma-informed treatment regardless of ability to pay.

• Mission First, Always
• Trust is Our Foundation
• Teamwork is Everything
• Everyone is a Leader
• Change is Not the Enemy — It’s the Engine

The Assistant Director of Intervention and Outpatient Services provides day-to-day clinical and operational leadership for KYC's outpatient service line, partnering with the Director to ensure accessible, high-quality, and financially sustainable care. The role supervises clinical program managers and oversees the full outpatient journey, from centralized intake and access through assessment, individual and group therapy, psychiatry, case management, crisis intervention, and substance use treatment.

This position balances clinical quality, staff supervision, regulatory and accreditation compliance, and revenue cycle performance. The ideal candidate is a licensed behavioral health leader who can hold high clinical standards while managing productivity, documentation, and access targets, and who can build a healthy, mission-driven team.

• Provide operational oversight for KYC's outpatient programs, including centralized intake and access, outpatient individual and group therapy, psychiatry and medication management, case management, and substance use treatment services.
• Partner with the Director to develop and execute the service line's strategic and annual operating plans, access standards, and key performance indicators.
• Oversee crisis response and the movement of clients across levels of care, supporting timely, least-restrictive, and clinically appropriate transitions.
• Ensure care is delivered using evidence-based, trauma-informed, and culturally responsive practices that reflect community needs.
• Serve as acting lead for the outpatient service line in the Director's absence.

• Directly supervise clinical program managers and coordinators; provide regular coaching, performance feedback, and annual evaluations.
• Support clinical supervision structures for licensed and licensure-eligible staff, including oversight of staff working toward LCSW or LCPC licensure.
• Lead recruitment, onboarding, retention, and professional development for outpatient staff.
• Foster a collaborative, accountable, and equity-centered team culture aligned with KYC's mission and values.
• Manage caseload assignment, scheduling, and coverage to balance access, clinician wellbeing, and productivity.

• Oversee centralized intake and access processes to reduce wait times, improve conversion from inquiry to first appointment, and support warm handoffs across programs.
• Monitor referral sources, no-show and engagement rates, and waitlists; implement workflow improvements that expand timely access to care.
• Strengthen coordination between outpatient, crisis, prevention, and community partners, including…