Program Manager, Donor Relations

Hourly Pay Range:$35.16 - $54.50 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Program Manager, Donor Relations The Program Manager, Donor Relations, oversees a system-wide, comprehensive donor relations program that encourages donor loyalty and repeat and upgraded giving by communicating and celebrating the impact of philanthropy across the health system.

Reporting to the Director, Philanthropy Communications and Donor Relations, the Program Manager, Donor Relations, builds the framework and manages the start-to-end stewardship experience for donors across Endeavor Health’s hospital foundations to drive loyalty, retention and upgraded giving. Serving as the voice of the donor within the Philanthropy Communications team, this role uses data and industry best practices to design structured recognition and reporting cadences.

They partner closely with frontline fundraisers to ensure donors feel connected to their impact and collaborate with Philanthropy Communications team to turn stewardship strategies into beautifully executed campaigns, written recognition, and personalized experiences.

Position Highlights:

Position:
Program Manager, Donor Relations

Location:

Evanston, Elmhurst, Naperville, or Arlington Heights, ILFull Time/Part Time:
Full Time (40 hours)

Hours:

Monday-Friday, 8:30am-5pmRequired Travel: travel to other locations may be required for meetings and events

What you will do:

Working collaboratively with Philanthropy Communications to write and manage the production of stewardship vehicles that lend consistency and cohesiveness to the identity of the system brand, including acknowledgment templates, endowment reports, impact reports, annual reports, personal stewardship communications for C-suite leadership and top-tier donor engagement, and segmented donor cohort stewardship communications.

Lead standing stewardship meetings with the foundations’ frontline fundraising teams to align on stewardship plans with clear owners and timelines.

Ensure stewardship plans, actions and relationship notes are well documented in donor CRM records. Ensure pledge balances and reminders are coordinated with the Donor Services team and communicated to donors appropriately.

Contribute new ideas to advance the strategic efforts and impact of the program on an ongoing basis.

Manage the upkeep of donor recognition walls and plaques across the hospitals and system locations.

Maintain accurate historical donor files; and update electronic and hardcopy files as applicable to ensure transparent, comprehensive records.

With financial reporting leadership and Philanthropy Operations, ensure system leadership, foundations’ teams and fund managers have timely and accurate details regarding their philanthropic fund balances, fund impact and alignment of donor intent in fund purposes, including special purpose, research and endowment  tandem with the events team and fundraising partners, inform and contribute to strategic planning and counsel for all stewardship and applicable cultivation  collaboration with Philanthropy Operations and foundation teams, lead updates to policies and procedures to harmonize gift and fiscal policies across the foundations.

Create and update Standard Operating Procedures and train on new procedures across the foundation teams.

What you will need:

Education:

Bachelor’s degree in Fundraising, Marketing, Communications, Business Administration, or related field preferred.

Certification: n/a

Experience:

5+ years in a development office or with related donor relations and stewardship experience is required, along with an inherent joy of working with donors and colleagues to celebrate philanthropy to be successful.
3-5+ years with Salesforce or other CRM is preferred.

Unique or Preferred

Skills:

Deep knowledge of best practices in donor relations and stewardship with demonstrated success in developing and executing impactful plans and initiatives that lead to meaningful donor engagement and repeated and increased donor giving.

Proficiency with MS Office and proactively working with Salesforce or similar CRM is strongly preferred.

Tech-savvy…