Store Manager #M246 Arlington Heights RD

Requisition Details

Requisition : 929117

Store #: 00M246 FE Arlington Heights

Position: Full-Time

The Store Manager is a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience, recruits and hires brand‑right associates with a passion for optics, coaches and develops associates and management alike to build bench strength for the region/company, and finally links the doctor and retail functions together.

• Conveys a commitment to providing great Customer Service by ensuring the team performs the Simple Sales Process.
• Provides effective on‑the‑job training and guidance to team members using company‑provided programs.
• Delivers clear, motivating, and constructive feedback in a timely manner to all retail associates.
• Confronts poor performers directly and promptly; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
• Conducts meaningful conversations during required times to elevate associate satisfaction, performance, and results.
• Drives profitable personal sales, modeling the way and fostering a retail selling culture.
• Analyzes store financial data and makes recommendations regarding steps that can be implemented on the retail side of the business to improve profitability.
• Strives to exceed all targets set.
• Delivers the key performance indicators by inspiring the team to provide a customer experience that exceeds expectations through NPS and Google ratings.
• Executes and onboard staffing to guidelines.
• Performs administrative duties including payroll, inventory management, and technical application and understanding.
• Completes and files all necessary store and customer paperwork promptly and with precision.
• Leads Doctor of Optometry partnership and co‑planning.
• Adheres to company policies and procedures regarding loss prevention.
• Prepares and executes physical inventory per company guidelines.
• Executes inventory management system and order tracker as part of the global POS.
• Ensures all company‑approved safety programs are implemented and maintained consistently to create a safe working environment for all associates and customers.

• High School graduate or equivalent.
• 3+ years as an optical associate or non‑optical retail management.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team‑building and management skills.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with POS system, computers, and calculators.
• Organization skills.
• Knowledge of current store merchandise.
• High level of business acumen.

• College degree or equivalent.
• State licensure (if applicable) and/or ABO Certification in non‑licensed states.
• Previous experience in customer service and retail.

$29.35 - $50.80 per hour. Employee pay is determined by geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may also be offered.

Health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, perceived victim status, religion, age, disability, sexual orientation, gender identity, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or other protected characteristics. Native Americans in the U.S. receive preference in accordance with Tribal Law.