BDC Agent - Automotive

Benefits

• Bonus based on performance
• Company parties
• Health insurance
• Training & development

The BDC Agent is responsible for managing internet and phone leads, communicating with customers, and setting confirmed appointments for the sales team. This is a high‑impact role directly tied to sales performance.

• Handle all incoming leads (internet, phone, text)
• Respond quickly and professionally using Vin Solutions
• Set and confirm appointments for the sales team
• Follow up with:
  • Internet leads
  • Missed opportunities
  • Previous customers
• Maintain consistent communication with Sales Managers
• Ensure all appointments are properly confirmed (no guessing)
• Log all activity in CRM accurately

• High volume of outbound calls and follow‑ups
• Fast response time on all new leads
• Strong communication and persistence
• Proper tracking of all customer interactions

• Previous BDC or call center experience preferred
• Strong communication skills (phone, text, email)
• Ability to handle objections and stay persistent
• Organized and detail‑oriented
• Comfortable working in a fast‑paced environment

• No missed or ignored leads
• Accurate appointment setting (no false confirmations)
• Strong follow‑up process
• Daily accountability and performance tracking

• Base hourly pay + performance bonuses
• Bonus based on:
  • Appointments set
  • Appointments shown
  • Deals closed

• High lead volume
• Strong inventory and brand presence
• Opportunity to grow and earn based on performance

If you are motivated, consistent, and know how to turn leads into appointments, we want you on our team.

• Employee assistance program
• Health insurance
• Paid training
• Professional development assistance
• Referral program