Front Desk Engineer, Fire

Job Overview

As the Front Desk Engineer (FDE), you will manage GCOE operations in your sub‑region by line of business, serve as a key technical advisor to the sales team, and provide client‑facing support throughout the sales process.

• Manage GCOE operations and serve as a Technical Advisor to the Sales Team.
• Provide client‑facing support to enhance the sales process.
• Collaborate with engineers to drive sales success and influence strategic sales planning.
• Partner with local sellers and sales managers to:
  • Own local relationships and be part of the commercial team.
  • Analyze and qualify pipeline with the sales team weekly.
  • Align presales technical support to develop winning strategies.
  • Drive GCOE delivery of results, quality, and value‑add to your territory.
  • Leverage and utilize a team of GCOE resources.
  • Own the strategy and achievement of Metrics & KPIs.
  • Manage capacity utilization across multiple squads.
  • Develop competency, training, and upskilling programs.
  • Control KPIs and maintain EMEALA specific cadence around Ops reviews.
• Lead engineering and solutions in the pre‑sales phase, delivering compelling end‑to‑end solutions.
• Oversee technical procurement for optimal cost solutions.
• Identify risks and plan mitigation actions.
• Coordinate systems design and inter‑trade design with architects and construction managers.
• Build artifacts and present/demonstrate to customers in coordination with Sales.
• Provide consultation for high value/complex projects.
• Interact with customers and consultants.
• Support the sales team in product and service qualification, analysis, and presentation.
• Identify new business opportunities and provide strategic input on sales strategies.
• Build and maintain relationships with key decision‑makers and stakeholders.
• Stay updated with industry trends and emerging technologies.
• Mentor the pre‑sales team on sales techniques and solution selling.
• Develop a deep understanding of the organization’s System Integration portfolio.
• Coordinate with Cost Competitive Centers to optimize efficiencies.
• Measure and track key performance indicators (KPIs).
• Mentor employees on performance improvement and succession planning.
• Ensure consistent field installation delivery through design plans and documentation.
• Collaborate with the Training Manager to align COE team capabilities with sales objectives.
• Review solution applications and cost estimates with the sales team.
• Assist the sales team in articulating technical value propositions and presenting solutions to clients.
• Engage in pre‑sales design, cost development, applications engineering, product selection, specification interpretation, subcontractor RFP generation, proposal development, and project risk management.
• Provide direction for outside vendors and subcontractors regarding scope, terms, conditions, bid forms, and contract review.
• Reinforce methodologies for collecting, analyzing, and presenting solutions, designs, scopes, and cost estimates.
• Identify specification issues, interpret discrepancies, and propose resolutions.
• Stay updated on market trends and transitions.
• Serve as an "Ambassador" in the GCOE Connect Program, providing teaching, coaching, and mentorship from Sales to Engineering.

• 10+ years of experience in the Building Technology industry with 10+ years of fire domain experience in design, engineering, and/or solutions, pre‑sales roles in reputed organizations.
• Sound knowledge of systems and equipment with proficiency in solution innovation to create a clear differentiator.
• Strong understanding of Johnson Controls products across Building Industry segments.
• Excellent analytical, interpersonal, problem‑solving, communication and presentation skills with the ability to convey complex technical information to non‑technical audiences.
• Proficient in PC skills.
• Strong leadership and team management skills, with demonstrated ability to mentor and coach sales and pre‑sales teams.
• Understanding of regulations, certifications and industry standards.
• Experience working in a fast‑paced, dynamic environment and ability to manage multiple priorities and meet deadlines.
• Ability to work in a matrixed environment.

Hiring salary range:…