Technical Inside Sales Specialist - EPC and Industrial

At ABB
, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Sales Excellence Leader

We are looking for a technically strong, customer-focused professional who is excited to help build and support a growing sales organization. In this Technical Inside Sales Specialist role, you will be at the center of the customer journey, pursuing incoming leads, providing technical guidance, supporting complex bids and proposals, and helping convert customer needs into meaningful sales opportunities.

You will work across sales, proposal, operations, and customer teams to keep opportunities moving, solve problems, and create a positive customer experience from the first inquiry through order and delivery support. The role also includes coordinating account setup, NDAs, order booking, warranty claims, escalations, and customer events.

Since the EPC and Industrial team is growing and investing, this position offers a unique opportunity to help shape new ways of working while building broad experience across technical sales, commercial operations, customer engagement, and account support. It is an ideal opportunity for someone who wants to make an impact today and grow into broader responsibilities over time.

While we are open to fully remote candidates, there is a strong preference for candidates to work hybrid out of our Houston, TX office.

This role is contributing to the Electrification Division in the United States.

• Serve as the primary inside sales and customer support resource
  , qualifying leads, providing technical guidance, and ensuring customers receive appropriate support before transitioning opportunities to outside sales.
• Manage and coordinate the proposal process by reviewing RFQs, overseeing Salesforce opportunities, supporting pricing and pre-negotiation activities, and ensuring on-time completion of key bid milestones and customer requirements.
• Drive customer satisfaction and project execution through proactive communication, proposal updates, post-sale order coordination, issue resolution, change order management, and escalation of critical concerns.
• Support business operations and sales performance by managing account administration, NDA and warranty processes, coordinating customer events, and developing sales reports and dashboards to help achieve budget and growth objectives.

• Bachelors Degree in Engineering or Business preferred. Candidates without a degree and commensurate experience will also be considered.
• 8 years of experience required, including at least 3 years of experience in the electrical industry.
• Familiarity with 3-phase AC Power Systems, including, but not limited to: modular substations, medium and low voltage switch gear, medium and low voltage motor control centers, switchboards, panel boards, and ancillary electrical distribution products.
• Experience with complex Bid, project proposal processes, and contact negotiations.
• Strong communication skills with ability to coordinate across customers and internal teams
• Preferred working knowledge of SFDC () & SAP (Systems Applications and Products in Data Processing), configuration programs with a willingness to learn new software tools.
• Experience supporting EPCs, industrial end users, or large account sales preferred.
• Travel expectations < 10%
• Candidate must already have a work authorization that would permit them to work for ABB in the United States.

ABB is a global technology leader driving sustainable and efficient solutions in electrification and automation. With a strong commitment to innovation, ABB is accelerating industrial transformation worldwide. The United States is a key market for ABB, where it has significantly expanded its operations through strategic acquisitions and investments. Employing thousands across the nation, ABB's U.S. footprint is marked by a history of technological breakthroughs and industry firsts.

ABB's Electrical Protection, Distribution & Control products include medium and low voltage switch gear, grid hardware, protection and control relays, switchboards, power and lighting panel boards, busway, medium and low voltage circuit breakers, motor and lighting controls, load centers, metering, energy monitoring & control, DIN rail products, dry type transformers and more.

ABB is an Equal Employment Opportunity and Affirmative Action employer for Protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective…