Account Manager

Job Description

The Account Manager will be doing post sale work from our Chicago office. The ideal candidate is a highly self-motivated, problem solver, professional, able to work independently, and capable of managing their workload and prioritizing tasks in a fast-paced startup environment. Additionally, this individual must be awesome at building rapport and cultivating relationships. This is an excellent opportunity to join a growing company.

Responsibilities for the Account Manager:

• Maintain an excellent relationship with our customers
• Quick to respond to questions, issues and and resolve problems
• Deescalate any issues or situations with customers that result in mutual satisfaction for both the company and the customer
• Conduct welcome and on-boarding calls
• Recommends up-sell opportunities based on business and customer needs
• Contact current customers to explain new product features
• Perform in a manner that will prevent errors and omissions
• Maintain computer files and follow-up action
• Provide support and assistance to department supervisor as needed

Technical Skills for the Account Manager:

• Excellent communication and followup skills
• Experience being the main point of contact for many accounts
• Client/customer focus
• Organizational skills
• Presentation skills
• Problem solving
• Technical capacity
• Results driven

Benefits:

• Health, Dental benefits
• Paid Vacation, sick days
• No limits on career growth

Salary: DOE