Maintenance Manager

Leader Bank is looking for exceptionally dedicated team members to join one of the country's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion.

Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary

The Maintenance Manager is a hands-on facilities leader responsible for maintaining safe, clean, and reliable bank environments across multiple locations. This role performs and oversees day-to-day building maintenance, coordinates vendor services, supports minor renovations and branch projects, and ensures facilities issues are resolved quickly to minimize disruption to employees and clients. The Maintenance Supervisor partners with leadership to uphold regulatory, safety, and operational standards while delivering responsive, service-oriented facilities support.

Responsibilities

Vendor & Contractor Management

• Coordinate and oversee vendors (HVAC, plumbing, electrical, landscaping, snow removal, pest control, fire/life safety, cleaning) to ensure timely, quality work.
• Obtain quotes, schedule work, validate completion, and escalate performance issues.
• Ensure vendor access is managed appropriately (sign-in procedures, escorting where required, and compliance with site rules).
• Safety, Security & Compliance
• Support a safe and secure environment by addressing hazards promptly and documenting corrective actions.
• Assist with facility compliance activities such as fire extinguisher inspections, emergency lighting checks, life safety systems testing coordination, and maintaining required records.
• Follow bank security requirements for keys, access, alarms, and sensitive areas; coordinate with Security/IT as needed.

Projects & Space Support

• Support small projects, branch refreshes, furniture moves, and office setup needs.
• Assist with coordinating minor remodels and repairs, ensuring work aligns with bank standards and minimal business disruption.

Administrative & Documentation

• Maintain accurate work order updates, vendor invoices/records, and maintenance logs in the bank's tracking system.
• Track inventory of basic supplies and tools; recommend reorder points and cost-effective solutions.
• Provide status updates and recurring issue trends to leadership; propose preventative solutions.

Qualifications

• High school diploma or equivalent.
• 5+ years of hands-on building maintenance experience (commercial, retail, banking, or similar environment preferred).
• Strong working knowledge of general maintenance: basic electrical, plumbing, carpentry, painting, and facility troubleshooting.
• Ability to manage multiple priorities across multiple sites with minimal supervision.
• Valid driver's license and reliable transportation (or ability to travel as required).
• Ability to lift/carry up to 50 lbs, climb ladders, and perform physical tasks in varied conditions.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.

Employees are expected to communicate professionally, work collaboratively, demonstrate accountability, and adhere to organizational policies and confidentiality standards.

Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

Leader Bank,…