Maintenance​/Cleaning Technician, Maintenance Technician ​/ Mechanic

Qualifications

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

• Surroundings: Spend time indoors in air‑conditioned areas.
• Sitting: On a regular basis.
• Standing: On a regular basis.
• Walking: On a regular basis.
• Bending, twisting and/or stooping: On a regular basis.
• Kneeling and/or Squatting: On a regular basis.
• Lifting: Over 50 lbs on a regular basis.
• Reaching and/or lifting overhead: On a regular basis.
• Climbing: Stairs.
• Repetitive hand/finger movement: On a regular basis.
• Grasping/grabbing with hands: On a regular basis.
• Pushing and Pulling: On a regular basis.

• Devote themselves to ensuring customer satisfaction.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages follow‑through with assigned projects.
• Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

• Make 100% productivity the goal and keep as close to that as possible.
• Use factory specifications as the standard in all repair, service, and customization work.
• Provide excellent customer service for all customers, external and internal, specifically offering dependable vehicle service.
• Receive service assignments from the service writer or service manager.
• Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.
• Submit request parts as soon as it is determined what is required for a particular job.
• Keep the service writer or service manager informed of any supplemental work that may be required or any delays to estimated completion time so the customer can receive up‑to‑date information.
• Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or otherwise guarantee customer satisfaction.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Make sure the proper paperwork is completed and filed after every job completion.
• Keep your technical qualifications current by finishing any required training programs.
• Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
• Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work, complete it quickly, correctly and cheerfully.