Service Manager

About this opportunity:

• Location:
  
  Dream Asheville Exchange 105 Exchange Circle, Asheville, NC 28806
• Competitive Compensation Package Including Above Market Monthly and Semi-Annual Bonus and Incentive Potential
• Position type:
  Full-time
• This job requires a flexible schedule with varied work hours that may include weekends.

We are seeking a reliable leader and self-starter with a proven track record in implementing preventive maintenance programs and managing vendor partnerships. Candidates should possess comprehensive knowledge of appliance repair, pool maintenance, plumbing, electrical systems, and HVAC.

• Extensive background as an HVAC Service Manager or in a comparable position.
• Deep technical expertise in HVAC controls, components, and full systems.
• Collaborative leadership style with strong team management capabilities.
• Superior decision‑making skills and a talent for problem‑solving.
• Understanding of cost management and budget oversight.
• Effective interpersonal skills for communicating with residents, vendors, and staff.
• HVAC certifications and professional licenses are highly preferred.
• Experience with in property management operations is beneficial.
• Valid driver’s license and a clean record, plus a dependable vehicle for daily duties and on‑call needs.
• Personal ownership of essential hand tools.
• Physical stamina to navigate stairs and lift over 50 pounds regularly.
• A positive, service‑oriented mindset.

• Deliver outstanding customer service to all residents.
• Implement financial efficiencies and manage maintenance budgets.
• Ensure a 24‑hour response time for resident maintenance requests.
• Oversee maintenance team schedules, focus areas, and on‑call rotations.
• Provide active coaching and mentorship to the team.
• Manage apartment turns within a 5‑day window, ensuring high‑quality repairs.
• Perform hands‑on tasks across electrical, plumbing, HVAC, and pool maintenance.
• Monitor property safety, address emergencies, and maintain grounds.
• Supervise vendors and optimize the purchasing process via Appfolio.
• Manage security deposit processing and participate in departmental meetings.

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well‑being programs, company events, self‑improvement/productivity tools, and the incredible feeling of making a difference.

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at  Offers of employment are conditional upon satisfactory completion of pre‑employment background verification (including E‑Verify). California applicants can view our California Data Privacy Policy here.