Water Damage Restoration Technician

Job Description

Position Summary/Purpose

Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of restoration services.

Primary Duties and Responsibilities

• Follow Rainbow’s uniform policy
• Utilize Rainbow 17 Steps to World Class Customer Service System
• Drive a company vehicle to locations designated by customers. Load and unload equipment and supplies from the vehicle to the work site
• Establish and maintain a schedule to ensure all services are delivered in a timely manner
• Respond to water jobs and initiate water mitigation according to IICRC standards and Rainbow International's processes
• Communicate professionally and with empathy with customers about scope of work and review necessary paperwork
• Participate in an "On Call" rotation for after-hours service calls, which involves some weekends and night responsibilities
• Maintain all company vehicle, restoration and cleaning equipment, keeping them clean and properly maintained to be available at all times
• Perform marketing tasks to sell additional services or develop additional business as required
• Perform other duties as needed which may include cross-training in related positions
• Keep a clean and neat jobsite at all times, leaving a first-class impression of our work
• Inspect completed work
• Complete technician’s daily log
• Complete Work Orders
• Complete appropriate restoration documentation
• All other duties as assigned by Rainbow International Restoration of Suwanee

Job Requirements:

• Restoration or carpet cleaning experience is preferred but not required
• Valid Driver's License
• Able to occasionally lift and/or move up to 60 pounds
• Computer literate, with an aptitude for learning new technology and other applicable software
• Excellent communication skills
• Detail oriented and organized

Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process.

We want you on our team!