Building Services Worker, Lead

Building Services Worker, Lead

The Building Services Worker Lead is a key position within Facilities Management Division's Building Services unit. Reporting directly to a Manager, this position will be responsible for day to day management of custodial operations within an assigned building or collection of buildings. The Building Services Worker Lead directly supervises crews approximately 6 to 10 employees who are responsible for care, cleaning, and minor maintenance of campus building and fixtures.

Responsible for communicating information and training material related to productivity, safety, and work performance. Provides guidance to Building Service Workers; verbally, written, and electronically, regarding personnel concerns, team performance, employee development, employee performance, overall work results, stakeholder experience and satisfaction. Works closely with other Building Service Worker Leads within Building Services and other shifts to ensure seamlessness of operations including work routines, equipment and supply recommendations and purchases.

This is a working leadership position whereby the Lead will often have to perform the duties of their employees if they are short staffed. This position is considered Key and Essential and can be expected to be recalled 24/7 in an emergency situation.

Thorough knowledge of custodial supplies & materials, cleaning equipment, products, techniques and industry standard. Ability to establish and maintain effective communication and working relationships with stakeholders. Knowledge in coordinating, scheduling, and supervising work activities and others. Excellent leadership skills that promote employee development and accountability. Ability to identify and implement changes to increase efficiencies. Ability to type and be computer literate in the use of all Microsoft Office applications, proficient in Word, Excel, Outlook, and quickly adaptable on all internalUGAcomputer systems.

Lift up to 40 lbs. Frequently bend, squat, lift, kneel, and work with hands above head. Work from 8' ladders. Travel to buildings in area of responsibility. Move throughout buildings to perform building inspections.

Oversee and direct the custodial operations, for a crew of approx. 6 – 10 employees of an assigned building or collection of buildings. Provide emergency support as needed. Directs the custodial cleaning and operations (includes light bulb maintenance accessible from 8' ladders). Focuses on team performance, employee development, employee performance, overall work results. Ensure the quality of stakeholder experience and satisfaction.

Ensure maximum efficiency and effectiveness of operations. Reviews work assignments, priorities, service programs, procedures, routines. Stay current on professional best practices. Collaborate with manager, senior leadership andFMDHR for employee relation concerns. Monitor, coach, and mentor employee performance through discussion, weekly / monthly / annual performance review and discussion. With assistance of the Training Group, provide training in custodial operations and other work place related safety.

Oversee ordering, stock, and use: supplies, materials, cleaning chemicals within assigned area. Ensures custodial equipment is used and maintained properly. Oversee and manage employee's routines and time in the most efficient manner. Foster and maintain relationships with stakeholders. Meets regularly with stakeholders. Resolve issues when arise. Establish and ensure expectations are being met.