Collections Specialist

Collections Specialist (Commercial Accounts)
Hybrid | Atlanta, GA (Midtown–Truist Park area)

We’re seeking an experienced Collections Specialist to join a stable, high-performing accounting team supporting a growing customer base. This role plays a critical part in maintaining strong customer relationships while driving timely collections, resolving discrepancies, and improving overall cash flow performance.

You’ll work closely with internal partners and external customers in a fast-paced, metrics-driven environment, balancing persistence with professionalism. This position is ideal for someone who enjoys customer interaction, problem solving, and seeing a direct impact from their work.

• Manage a portfolio of commercial customer accounts to ensure timely payment of outstanding invoices
• Conduct high-volume outbound calls and email outreach in a structured, goal-oriented environment
• Proactively reduce delinquency, improve DSO, and support overall accounts receivable efficiency
• Investigate and resolve billing discrepancies, disputes, and payment issues with a customer-first mindset
• Serve as a daily point of contact for both internal stakeholders and external customers
• Partner with Sales and management as needed to accelerate resolution and collections
• Support monthly billing activities and daily invoice processing
• Track activity, meet defined performance metrics, and contribute to regular reporting and team meetings
• Help maintain organized, accurate account records within the ERP system
• Provide guidance and oversight to a junior collections team member as needed

• 5+ years of progressive, customer-facing experience in collections, accounts receivable, or a related role
• Strong verbal and written communication skills with a confident, professional approach
• Ability to balance persistence with excellent customer service
• High attention to detail, strong organization, and the ability to manage multiple priorities
• Experience working within an ERP system; strong Excel and Google Workspace skills
• Analytical mindset with the ability to research, troubleshoot, and resolve issues efficiently
• Comfort working in a fast-paced environment with defined goals and accountability

• Experience with ERP platforms

• Office location convenient to Midtown Atlanta and the Braves Stadium area
• Join a tenured, collaborative accounting team supporting key customers
• Strong benefits package including medical, dental, retirement matching, and long-term financial security
• Emphasis on professional growth, internal advancement, and long-term career development