Key Account Specialist

Location: Atlanta, GA, United States

Job : 86749

We Elevate the quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances the quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

• Prepare daily invoicing for Key account customers.
• Ensure all Billings (EI and NI) are completed timely and in accordance with Key Customer contract terms and conditions.
• Responsible for accuracy of key customers special billing rates.
• Upload invoices to 3rd party billing platforms and provide required documentation including work orders, purchase orders and time tickets as required.

• Responsible for driving improvement in DSO, Bad Debt Expense and AR Aging.
• Continually check invoice status in 3rd party platforms and resolve rejected invoices or invoices placed on hold by key customers.
• Involve key account managers, district offices and liaise directly with key customers to resolve key customer account invoice disputes. Set time frames for resolution and monitor for completion.
• Communicate with key customers, discuss discrepancies, investigate complaints, verify accuracy of charges, correct errors in accounts and confirm payment date.
• Provide statement of account to customers, Key Account managers and others upon request.
• Escalation of disputes to management as needed.

• Accounting/Finance/Business Administration or Associate Degree with additional work experience in billing or collections is required.
• 2-5 years general work experience.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans – Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement – Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career:
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.