Student Accounts Representative and University Cashier

Under the general supervision of the Student Accounts Manager, the representative is responsible for the overall posting and receipting of payments on a student’s account related to charges posted for student tuition, residence hall fees, miscellaneous student fees, and all other incoming institutional funds. Handles, documents, routes inbound telephone calls, and liaisons between departments and students. Communicates the university's financial policies to all students.

Serves as a front-line person at the cashier window and on phones to assist students/parents. Responsibilities include accepting payments, preparing deposits for Brinks, assisting students with completing the enrollment process, reconciling cash receipts, and preparing bank deposit tickets. Performs miscellaneous duties concerning the billing process and serves as a key individual interacting with students and parents. This position is a direct customer-facing, fast-paced position.

The ideal candidate must have a pleasant personality, cash handling experience, and always maintain a professional demeanor.

The duties of this position are to be performed on-site during work hours as defined by the policies of the University.

• Receive payments by cash, credit cards and money orders.
• Enter cash receipts and billing transactions into the college ’system
• Perform extensive customer service by responding to customer inquiries face-to-face and via the telephone.
• Knowledge of university detail codes related to cash, receivable and miscellaneous transactions to verify appropriate data entry.
• Verify that charges, payments and adjustments made to student accounts are accurate and posted in a timely manner
• Responsible for scanning checks to the bank daily and ensuring all deposits balance at the end of the day
• Responsible for receiving departmental deposits and posting them promptly
• Serves as the first point of contact for the student accounts office. Must be able to respond professionally and courteously to all inquiries from all University customers and constituents.
• Maintain student accounts e-mail account by reading and responding to emails, deleting junk mail, or forwarding messages to appropriate departments when necessary.
• General Office Support Related to Student Accounts:
• Assist in ongoing internal audit of accounts ensuring continued accuracy.
• Disburses petty cash following College policy and to authorized individuals.
• Knowledge, Skills and Abil
  ities:
• Banner System
• Reconciliation skills
• Excellent Interpersonal skills

Excellent Written and Oral Communication skills

Education:

Bachelor’s degree in Accounting or business related field or equivalent work experience. Years of Experience;
Minimum five years relevant experience in Grants and Contracts Accounting preferred or other closely related experience may be considered.

Years of Management/Supervisor

Experience:

NA