Project Support

Back-Office Support for Capital Construction Activities

This position provides back-office support for capital construction activities.

Work Request Management:

• Create and manage New Business and Non-New Business work requests in ARM (Asset Resource Management) based on approved BCA (Business Case Authorization).
• Ensure building points are created and advance work requests from initiation to schedule status.
• Transfer work requests between contractors using ARM.

Meter & Service Processing:

• Process meter express set orders and install orders for second trips in GCMA and CCB manually.
• Identify and correct meter express interface exceptions for BCAs, MOIS, MOPS, and CC&B errors.
• Maintain and update premise statuses via Looker Application.

Financial Transactions & Contracts:

• Execute New Business extension contracts using Oracle/Financials.
• Verify CIAC (Contribution in Aid of Construction) details, submit funds to Accounting, and process refunds due to project changes.
• Take inbound credit card payments for CIACs.
• Review and process contractor Oracle invoices, resolve discrepancies, and ensure timely approvals.
• Process WMIS invoices, reconcile meter inventories, and resolve denied vouchers or coding issues.

Premise & Project Data Management:

• Update service cards and research premise information using County GIS mapping.
• Update missing data in ARM, including street numbers, builder names, and contact details.
• Work the CIM (Consumption at an Inactive Meter) report daily to prevent revenue loss.
• Identify and correct contractor errors related to GIS notifications.
• Work reports such as pending meter reports, cut and cap reports, and meter removal reports.

Compliance & Reporting:

• Identify payment delays through invoice aging reports and ensure compliance with contracted payment terms.
• Confirm and collect information for invoice accruals and submit to Plant Accounting within deadlines.
• Work Work Request to History report, ensuring invoices are paid before closing work requests.

Education &

Qualifications:

• Education: High School Diploma required;
  Bachelor's Degree preferred.
• Experience: 2-4 years of administrative or support experience.
• Technical Proficiency: Oracle/Financials and HR (Basic Proficiency), ARM (Asset Resource Management), GCMA / CMA / CC&B