Billing Supervisor, Operations

Responsibilities

• Lead and supervise a team of billing specialists.
• Oversee all billing activities for branch operations.
• Assigning tasks, provide guidance, and monitor performance to ensure efficient operations.
• Ensure accurate, timely invoicing in accordance with customer contracts, tariffs, rate agreements, and service-level requirements.
• Review and approve complex or high-value invoices and resolve billing discrepancies.
• Partner closely with Operations, Sales, and Finance to ensure alignment between services rendered and billing output.
• Establish clear roles, workflows, and accountability across the billing team.
• Implement billing processes, controls, and documentation.
• Identify opportunities to improve efficiency, accuracy, and cycle time in billing operations.
• Ensure compliance with internal policies, audit requirements, and customer-specific billing rules.
• Support internal and external audits by providing documentation and explanations as needed.
• Develop and monitor key billing metrics (billing timeliness, error rates, disputes, aging).

• 5+ years of experience in billing, accounting, or revenue operations in logistics or supply chain environments.
• 2+ years of people management or team leadership experience.
• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Strong attention to detail
• Ability to manage high-volume, complex billing environments
• Process improvement and operational excellence
• Cross-functional collaboration
• Analytical and problem-solving skills
• Fluent in English (oral and written)
• Proficient in Microsoft Office and CRM software
• Familiarity with logistics-specific software (e.g. Cargowise,TMS, WMS)