Legal Collections Specialist

Job Title: Collections Specialist (Legal Billing & Collections)
Location: Atlanta, GA 30308 (Hybrid)

We are partnering with a national defense litigation law firm seeking an experienced Collections Specialist to join its growing Accounting Department.

This position is ideal for a legal collections professional who understands the unique billing and collections processes within a law firm environment. The Collections Specialist will work closely with attorneys, clients, and the accounting team to proactively manage outstanding accounts receivable, resolve billing issues, and ensure timely collection of client balances while maintaining exceptional client service.

Previous experience with either Aderant or Elite 3E is required.

The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to build positive relationships while balancing professionalism and persistence throughout the collections process.

• Manage an assigned portfolio of client accounts to ensure timely collection of outstanding balances.
• Contact clients regarding overdue invoices through professional written and verbal communication.
• Monitor aging reports and proactively follow up on delinquent accounts.
• Research and resolve payment discrepancies, billing questions, and account issues.
• Collaborate with attorneys and legal assistants to resolve client concerns impacting collections.
• Maintain detailed collection notes and account activity within the firm's financial system.

• Review client accounts for billing accuracy prior to collection efforts.
• Coordinate with the billing department to resolve invoice corrections or adjustments.
• Assist with payment arrangements while ensuring compliance with firm policies.
• Develop positive working relationships with clients while maintaining a professional collections approach.
• Respond promptly to client inquiries regarding invoices, payment history, and account status.

• Generate and analyze aging reports and collections metrics.
• Prepare periodic collection status reports for firm leadership and attorneys.
• Track collection trends and identify opportunities to improve cash flow.
• Maintain accurate account documentation and electronic records.
• Assist with month-end accounts receivable reporting and reconciliation activities.

• Partner with attorneys, practice groups, billing specialists, and accounting leadership to meet collection goals.
• Participate in process improvement initiatives designed to increase collection efficiency.
• Maintain confidentiality of sensitive client and financial information.
• Support additional accounting projects as assigned.

• 3+ years of collections experience within a law firm is required.
• Previous experience using Aderant or Elite 3E is required.
• Strong understanding of legal billing, accounts receivable, and collections processes.
• Experience working with attorney portfolios and professional services collections preferred.
• Advanced proficiency with Microsoft Excel and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong negotiation, problem-solving, and customer service abilities.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively with attorneys and accounting professionals.
• Professional demeanor with the ability to handle confidential financial information.

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