Collections Specialist

Collections Specialist

Atlanta, Georgia, United States

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

QGenda is seeking a motivated and detail-oriented Collections Specialist to join our Finance team. Reporting to the Collections Manager, this role is responsible for supporting the collection of outstanding accounts receivable while delivering an exceptional customer experience to our healthcare clients.

The Collections Specialist will partner with internal teams and customer contacts to resolve payment issues, research account discrepancies, and help improve cash collections. This is an excellent opportunity for an early-career finance professional looking to build a career in commercial collections and accounts receivable within a fast-growing SaaS organization.

• Manage an assigned portfolio of customer accounts and monitor outstanding balances.
• Contact customers via phone and email regarding overdue invoices while maintaining professional business relationships.
• Review aging reports and prioritize collection activities to support timely payment.
• Research billing questions, payment discrepancies, and account issues by collaborating with Billing, Accounting, Customer Success, and Sales.
• Document collection activity and customer communications within Intacct and other business systems.
• Assist with customer account reconciliations and support broader accounts receivable activities as needed.
• Escalate complex collection issues to senior team members or management.
• Maintain accurate records and meet established collection performance goals.
• Contribute ideas for improving collections processes and operational efficiency.
• Demonstrate professionalism and empathy when working with hospitals, health systems, and other healthcare customers.

• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Demonstrated customer service mindset and ability to build positive business relationships.

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 0–2 years of professional experience in finance, accounting, customer service, accounts receivable, collections, or another business-related function.
• Proficiency with Microsoft Excel and Microsoft Office.

• Internship or professional experience supporting accounts receivable or commercial collections.
• Experience working with Oracle, Net Suite, Sage Intacct, or another ERP platform.
• Experience supporting B2B customers in healthcare, SaaS, or another professional services environment.
• Exposure to AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve communication, research, or workflow efficiency.

Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:

• Fully company-paid options for medical (both in-person and virtual), dental and vision…