Collections Specialist

Description We are looking for a Collections Specialist to support contract-based receivables recovery efforts in Atlanta, Georgia. This Contract position will manage a defined customer portfolio and focus on reducing aging balances through consistent follow-up, account review, and effective collection strategies. The ideal candidate brings experience in commercial and consumer collections, strong judgment in prioritizing past-due accounts, and a practical approach to maintaining cash flow.

Responsibilities:

- Manage an assigned portfolio of approximately 100 to 200 customer accounts with a total value of about $25 million, prioritizing collection activity based on aging and risk.

- Review outstanding balances regularly to determine which accounts require immediate outreach and escalate collection efforts when needed.

- Conduct collection calls, send correspondence, and follow up with customers to secure payment commitments and resolve overdue invoices.

- Work across billing and account records to identify discrepancies, research payment delays, and support timely resolution of open items.

- Maintain accurate documentation of account status, customer interactions, promised payments, and collection outcomes.

- Apply both commercial and consumer collection practices as appropriate to the account type while supporting consistent recovery efforts.

- Partner with internal stakeholders in a hybrid work environment to address account issues that may affect collections and cash application. Requirements - Experience handling commercial and/or consumer collections in a high-volume environment.

- Strong understanding of credit and collection procedures, including aging analysis and prioritization of delinquent accounts.

- Ability to manage a sizable portfolio independently and drive follow-up across multiple customer accounts.

- Background in billing collection activities, account reconciliation, and resolving payment-related issues.

- Clear and detail-focused communication skills for customer outreach by phone and written correspondence.

- Strong organizational skills with attention to detail and the ability to maintain accurate collection records.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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