Staff Accountant

We are seeking a detail-oriented Staff Accountant to support Accounts Receivable operations, including Billing, Cash Application, Collections, and Complex Customer Account Reconciliations
. This role serves as a key contributor in ensuring the accuracy and integrity of the order-to-cash process by providing oversight of daily AR activities, resolving complex customer account issues, and partnering with cross-functional teams to drive timely billing, collections, and cash application activities. The ideal candidate is analytical, customer-focused, and capable of independently managing complex account reconciliations while identifying opportunities to improve processes and controls.

• Review and monitor Key Customer billing activities to ensure invoices are generated accurately, timely, and in accordance with customer agreements and company policies.
• Investigate and resolve complex billing discrepancies, pricing issues, and invoice disputes.
• Partner with Sales, Customer Success, and Operations teams to address billing exceptions and improve invoice accuracy.
• Support process improvements that enhance billing efficiency and reduce customer disputes.

• Monitor daily cash application activities to ensure customer payments are applied accurately and timely.
• Research and resolve unapplied cash, short payments, over payments, chargebacks, and customer deductions.
• Coordinate with shared service center to reconcile cash receipts and ensure accurate recording of transactions.
• Identify trends and recurring issues affecting cash application and recommend corrective actions.

• Monitor accounts receivable aging and support collection strategies to minimize past-due balances.
• Partner with customers and internal stakeholders to resolve payment delays and account issues.
• Review collection activities and customer payment trends to identify potential credit risks.
• Escalate delinquent accounts as appropriate and support resolution efforts to improve cash flow.
• Support 3rd party collection disputes as necessary.

• Perform detailed and complex customer account reconciliations by analyzing billing activity, payments, credits, deductions, disputes, and outstanding balances.
• Research and resolve customer account discrepancies, historical account issues, unapplied cash, short payments, and billing variances.
• Partner with customers and internal stakeholders to identify root causes of account differences and drive timely resolution.
• Maintain accurate customer account records and supporting documentation to ensure account integrity.
• Reconcile customer statements and account histories, ensuring alignment between customer records and internal accounting systems.
• Analyze trends in customer deductions, credits, and payment behavior to identify potential risks or process improvement opportunities.
• Support month-end close activities by reviewing customer account balances, reconciling significant accounts, and resolving outstanding items.
• Assist with internal and external audit requests related to customer accounts and receivables.

• Perform complex reconciliations involving accounts receivable, cash, customer deductions, revenue-related accounts, and other balance sheet accounts.
• Investigate reconciliation variances and drive resolution of outstanding items.
• Support month-end, quarter-end, and year-end close activities, including journal entries and account analysis.
• Prepare schedules and supporting documentation for internal and external audits.
• Ensure compliance with IFRS, internal controls, and company accounting policies.

• Identify opportunities to improve billing, collections, cash application, and reconciliation processes.
• Develop and maintain process documentation and standard operating procedures.
• Prepare AR aging, collections, cash application, and reconciliation reporting for management.
• Support system implementations, testing, and process automation initiatives.
• Participate in special projects and ad hoc financial analyses as assigned.

• Bachelor's degree in Accounting, Finance, or related field.
• 3-5 years of experience in Accounts Receivable, Billing, Cash Application, Collections, and Customer Account Reconciliations.
• Demonstrated experience overseeing and coordinating billing, collections, and cash application activities in a high-volume environment.
• Proven ability to investigate and resolve complex customer account discrepancies involving billing, payments, credits, deductions, and collections.
• Strong Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis.
• Experience with Net Suite and Salesforce.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills with the ability to work effectively with customers and cross-functional teams.