Billing Collections Manager

Schedule: Full-time | Hybrid flexibility following initial training

Classification: Exempt

A growing, multi-office law firm is creating a new leadership position to oversee the execution of its revenue cycle from prebilling through cash collection.

This is an opportunity for an experienced legal billing leader who wants meaningful ownership—not simply a role maintaining existing processes. The Billing & Collections Manager will lead a ten-person team across multiple offices, establish clear operating standards, strengthen billing and collections performance, and help modernize the firm’s financial systems and workflows.

The ideal candidate is a hands‑on manager who can lead and develop an experienced team while remaining comfortable reviewing a complex prebill, resolving an e‑billing rejection, researching an account discrepancy, or reconstructing the audit trail from invoice through payment.

• Lead the firm’s complete billing cycle, including the billing calendar, prebill distribution and return, invoice generation, complex and split billing, e‑billing submissions, and final invoice delivery
• Manage a team of approximately ten billing and collections professionals across multiple offices
• Establish portfolio assignments, productivity expectations, quality standards, cross‑training plans, and team coverage
• Coach employees, conduct performance management, and build a collaborative team that can work independently without being micromanaged
• Ensure invoices comply with engagement letters, fee arrangements, outside counsel guidelines, approved rates, staffing restrictions, expense rules, and client‑specific requirements
• Strengthen time‑entry and prebill‑return discipline by following up with attorneys and escalating recurring delays appropriately
• Lead collections activity for assigned portfolios, including client correspondence, collection calls, dunning schedules, promise‑to‑pay tracking, and account escalation
• Analyze aging by client, matter, practice group, and responsible attorney and translate the findings into prioritized action plans
• Resolve escalated billing disputes, deductions, payment arrangements, e‑billing rejections, reductions, and appeals
• Recommend appropriate credit or matter holds and ensure adjustments and write‑offs follow established authorization controls
• Develop and maintain billing and collections policies, desk procedures, controls, and audit‑ready documentation
• Identify opportunities to automate manual work, improve data quality, redesign workflows, and strengthen billing setup
• Participate in financial‑system enhancements, user acceptance testing, implementation, and rollout
• Partner closely with attorneys, practice groups, Finance, new business intake, reporting and analytics, and Information Technology
• Hold difficult but professional conversations with attorneys and clients regarding deadlines, billing requirements, disputes, and outstanding balances

During the first year, the successful manager will help achieve:

• Faster invoice delivery following period close
• Improved prebill turnaround and attorney compliance
• Reduction of receivables in the 90-, 120-, and 180‑day aging categories
• Faster cash collection against billings
• Fewer e‑billing rejections and client reductions
• Higher first‑pass invoice acceptance
• Documented procedures covering the full billing and collections cycle
• A cross‑trained, accountable team operating under consistent standards

Specific performance targets will be established with Finance leadership after reviewing the firm’s existing baseline during the first 90 days.

• At least seven years of progressively responsible billing, collections, and accounts receivable experience within a law firm…