Clients Accounts Specialist

This Client Accounts Specialist opportunity is a great fit for someone with strong accounts receivable and collections experience who enjoys working directly with clients and internal teams to resolve complex account issues.

• Join a highly professional, collaborative environment
• Manage your own portfolio of client accounts
• High-visibility role partnering with attorneys, billing teams, Finance, and clients
• Opportunity to combine collections, account analysis, and relationship management

As the Client Accounts Specialist, you will:

• Manage a portfolio of client accounts, reviewing aging, payment trends, outstanding balances, and collection priorities
• Follow up with clients regarding outstanding invoices and work to resolve payment delays
• Monitor invoice status, including rejected, disputed, pending, or delayed invoices
• Research and resolve short payments, unapplied cash, missing remittances, and other account discrepancies
• Partner with attorneys, billers, Finance, and clients to drive timely collections while maintaining strong client relationships

Ideal candidates for this Client Accounts Specialist role will have:

• 3–5 years of commercial collections, accounts receivable, billing, or related client account experience
• Law firm or professional services experience preferred
• Strong experience with collections, account reconciliation, dispute resolution, and client follow-up
• Excellent communication and relationship-building skills
• Experience with ARCS, Aderant, client e-billing platforms, or similar systems is a plus

This Client Accounts Specialist position goes beyond traditional collections. You’ll have ownership of client accounts, analyze account activity, resolve complex payment issues, and work closely with internal teams to improve collections while maintaining an excellent client experience.

#INSEP
2026