Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support contract-based receivables recovery efforts in Atlanta, Georgia. This Contract position will manage a defined customer portfolio and focus on reducing aging balances through consistent follow-up, account review, and effective collection strategies. The ideal candidate brings experience in commercial and consumer collections, strong judgment in prioritizing past-due accounts, and a practical approach to maintaining cash flow.

Responsibilities include managing an assigned portfolio of approximately 100 to 200 customer accounts with a total value of about $25 million, prioritizing collection activity based on aging and risk. Review outstanding balances regularly to determine which accounts require immediate outreach and escalate collection efforts when needed. Conduct collection calls, send correspondence, and follow up with customers to secure payment commitments and resolve overdue invoices.

Work across billing and account records to identify discrepancies, research payment delays, and support timely resolution of open items. Maintain accurate documentation of account status, customer interactions, promised payments, and collection outcomes. Apply both commercial and consumer collection practices as appropriate to the account type while supporting consistent recovery efforts. Partner with internal stakeholders in a hybrid work environment to address account issues that may affect collections and cash application.