Accounts Receivable Specialist

Schedule:

Full-time, Monday-Friday, 8:30 a.m.

-5:00 p.m.

South East Link is seeking an Accounts Receivable Specialist to collect outstanding balances, process customer payments, and maintain accurate account records. More than half of the workday involves contacting customers by phone and email and documenting the results. Daily Action and credit card payment processing is also a primary responsibility. Accuracy, follow-through, and confidentiality are essential.

• Spend more than 50% of the workday contacting customers by phone and email about past-due balances, payment status, and account issues. Log each attempt, response, payment commitment, and next follow-up date.
• Post and apply Action payments daily; research escrow and unapplied amounts and email Action to resolve them.
• Run, post, apply, and balance customer credit card payments daily. Post and balance checks received by mail; investigate differences promptly.
• Email credit card payment remittance information and supporting documents when requested.
• Manage two accounts receivable email mailboxes daily and respond to customer requests and open items.
• Review the order hold queue daily, contact customers for payment status, and coordinate release in accordance with company procedures.
• Review aging balances; research short payments, billing discrepancies, deductions, and unapplied payments; work toward resolution with customers and internal teams.
• Run weekly reports to identify account credits and verify the related product return before applying a credit.
• Send monthly statements and provide invoice copies or payment reminders as needed.
• Maintain current customer billing contacts, email addresses, phone numbers, and invoice delivery information.
• Set up approved COD or credit-term accounts as needed. Collect credit references promptly and apply credit terms only after approval.
• Work with Sales and other departments on account status, outstanding balances, and billing issues. Assist with receivables reconciliation and month-end closing.
• Protect customer payment information, follow company approval procedures, and perform other accounts receivable duties as assigned.

• Accounts receivable, collections, payment processing, or related accounting experience preferred.
• Comfort making frequent customer collection calls and writing clear follow-up emails.
• Strong accuracy in payment posting, reconciliation, and documentation.
• Professional customer service skills and discretion with sensitive financial information.
• Proficiency in Excel, experience with accounting software, and ability to manage competing daily priorities.