Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support contract-based receivables recovery efforts in Atlanta, Georgia. This Contract position will manage a defined customer portfolio and focus on reducing aging balances through consistent follow-up, account review, and effective collection strategies. The ideal candidate brings experience in commercial and consumer collections, strong judgment in prioritizing past-due accounts, and a practical approach to maintaining cash flow.

Responsibilities:

• Manage an assigned portfolio of approximately 100 to 200 customer accounts with a total value of about $25 million, prioritizing collection activity based on aging and risk.
• Review outstanding balances regularly to determine which accounts require immediate outreach and escalate collection efforts when needed.
• Conduct collection calls, send correspondence, and follow up with customers to secure payment commitments and resolve overdue invoices.
• Work across billing and account records to identify discrepancies, research payment delays, and support timely resolution of open items.
• Maintain accurate documentation of account status, customer interactions, promised payments, and collection outcomes.
• Apply both commercial and consumer collection practices as appropriate to the account type while supporting consistent recovery efforts.
• Partner with internal stakeholders in a hybrid work environment to address account issues that may affect collections and cash application.