Revenue Recovery Specialist - Atlanta, GA Atlanta, GA

Atlanta, GA

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

The Revenue Recovery Specialist is responsible for the upstream protection of rental revenue by ensuring resident final financials are accurate, compliant, and fully supported prior to account closure. This role serves as a key partner to onsite teams, Resident Services, Account Settlement, and internal support functions to validate charges, documentation, and lease accuracy before balances move downstream. By ensuring accuracy the first time, the Revenue Recovery Specialist prevents revenue loss, reduces post-close adjustments, and strengthens the recoverability of resident balances.

By ensuring resident final financials are complete, accurate, and compliant before account closure, the Revenue Recovery Specialist directly protects NOI and prevents revenue from being adjusted downstream. This role reduces disputes, refunds, legal exposure, and rework while preserving higher, more collectible balances for Account Settlement and Cortland. The result is stronger collections performance, cleaner financial reporting, and a more consistent resident move-out experience across the portfolio.

• Review and validate Final Account Statements (FAS) prior to account closure
• Confirm lease terms, rent responsibility periods, concessions, fees, and damage charges
• Ensure all charges are supported with appropriate documentation
• Reconcile utilities, subsidies, and third‑party rent where applicable
• Process and finalize accounts in One Site Leasing and Rents with accuracy and consistency

• Ensure adherence to Revenue Recovery Standards of Excellence and billing requirements
• Apply jurisdiction specific landlord tenant requirements and deposit rules
• Identify and resolve discrepancies prior to statement issuance to prevent re‑work
• Manage and support certified mailing of deposit claim letters where required

• Serve as a primary point of contact for communities regarding move out billing and documentation requirements
• Partner with onsite teams to resolve discrepancies before account closure
• Collaborate closely with Resident Services and Account Settlement to ensure clean handoffs
• Communicate trends, risks, and opportunities impacting billing accuracy and recoverability
• Participate in audits, reviews, and operational reporting related to move out accuracy
• Identify recurring errors or process gaps and elevate for resolution or training support
• Support special projects and initiatives focused on improving billing accuracy and recoverability
• Adapt to changing priorities while maintaining accuracy and compliance standards

• Strong 2+ years’ experience in a property management collections role
• High school diploma required; some college preferred
• Excellent interpersonal and customer service skills; ability to deal with customers in a friendly, courteous, timely, and thorough manner
• Strong understanding of leases, move‑out billing, and resident account processes
• High level of organizational skills, time‑management expertise, and attention to detail; ability to prioritize workload and meet tight deadlines
• Ability to work independently as well as part…