Court Customer Service Coordinator

Unclassified Position

Current vacancy is in Fulton County State Court.

Please refrain from attaching personal and identifiable information:
Driver’s License, Photo on Resumes, DD214, Vaccination cards, etc.

• Associate’s Degree in office administration or related field required; supplemented by two years of experience in customer service, office administration or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Resumes are welcomed without personal and identifiable information.

Must possess and maintain a valid Georgia driver’s license.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education, and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/coursework used to qualify for this position.

The purpose of this classification is to supervise customer service staff and programs and to assist customers with all aspects of and inquiries regarding County services and programs.

• Supervises, directs, and evaluates assigned staff: develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
• Organizes, prioritizes, and assigns work: prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.
• Greets visitors and answers incoming telephone calls: provides routine assistance; refers callers to other staff members as appropriate; forwards calls to appropriate departments; and takes and/or returns messages.
• Performs customer service functions: provides information/assistance regarding County services, activities, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service.
• Compiles and tracks data for department reports, including key performance indicators, call activity, and customer feedback; inputs data; runs reports.
• Processes a variety of documentation associated with department/division operations, within designated time frames and per established procedures: receives and reviews various documentation, including time sheets and attendance reports; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
• Operates or uses various equipment and supplies in order to complete work assignments, including a telephone: operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, e‑mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
• May provide assistance and administrative support in supervising, planning, coordinating and carrying out activities and events…