Customer Operations Coordinator

Customer Operations Coordinator (On-site)

Pay: $24.00 to $28.00 per hour

Job type:
Full-time

Work location:

In person

Homegrown Storage was founded in 2022 by Georgia Tech graduates with a simple goal: help storage owners and operators run better businesses. We own and operate facilities across the Southeast, and we believe modern tools and disciplined execution can meaningfully improve the customer experience and property performance. We're building a team that values ownership, follow-through, and a high bar for quality.

Storage has been run the same way for a long time. We're changing that by combining disciplined operations with modern tools, clear workflows, and real-time visibility into what's happening on site. It's hands-on work, and it's genuinely exciting to watch the results compound as the business grows.

As a Customer Operations Coordinator, you will be accountable for the day-to-day performance of a portfolio of assigned storage facilities. You will serve as the main point of contact for tenants, coordinate local vendors to keep sites in great shape, and keep systems and reporting accurate and current. This role combines customer-facing work with operational execution, and it is a strong fit for someone who communicates clearly, moves quickly, and enjoys building reliable processes as the company scales.

• Manage tenant communication across phone, email, and text for move-ins, billing questions, renewals, and issue resolution
• Convert leads into rentals by guiding customers through unit options and completing the lease process
• De-escalate problems and resolve disputes with urgency, fairness, and professionalism
• Strengthen tenant relationships and help drive positive reviews and referral activity

• Assign and coordinate local service providers for cleaning, landscaping, repairs, and other site needs, including gig support when applicable
• Request bids, define the scope of work, and ensure vendors have the information required to complete work correctly
• Confirm work quality and completion, track vendor details, and follow up on invoices and documentation
• Review cameras, sensors, and inspection outputs to identify safety, cleanliness, or operational issues
• Keep properties aligned with Homegrown's standards for presentation, safety, and overall condition

• Maintain accurate facility details such as access instructions, gate codes, maps, and other essential site information
• Track key performance indicators including occupancy, delinquency, and general facility health
• Keep logs, site documentation, and physical signage up to date
• Maintain organized digital records and keep shared tickets and work items current so the team has clear visibility

• Execute recurring workflows using SOPs, checklists, and photo documentation to ensure consistency across sites
• Build and refine SOPs and “how-to” guides for repeatable tasks as we scale
• Use Slack as a primary operating channel, communicate proactively, and
  ** escalate
  * * issues early with context and clear asks
• Provide practical feedback to improve internal systems and software based on what you see in day-to-day operations

• Partner with the Operations team on property-level priorities and company-wide initiatives
• Support pricing and occupancy efforts and coordinate operational components of capital projects
• Contribute to retention actions that reduce churn and improve long-term tenant outcomes

• Demonstrated customer service experience (call center, property management, hospitality, or similar)
• Strong verbal communication and confidence on the phone
• Comfort using technology daily, including Google Workspace, Slack, and phone-based systems, plus the ability to learn new tools quickly
• Strong organization, attention to detail, and the ability to manage multiple active work streams
• A consistent bias toward action, reliability, and follow-through in a fast-moving environment

• Prior experience in property management or facilities operations
• Experience…