Receptionist​/Concierge Coordinator

Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346

Location: Atlanta, GA (Dunwoody area)

Onsite

Work Schedule:

7:00am – 4:00pm / 5 days a week (Monday – Friday);
No Remote

Under general supervision, provides reception coverage and as a backup for concierge for IHG Hotels & Resorts Corporate Office (Dunwoody/Atlanta) and general office support for Corporate Services.

• Respond to visitors’ routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.
• Ensure lobby reception area is always neat and presentable; serve as host/hostess and ensure beverages are available for guests.
• Schedule lobby conference rooms as needed.
• Validate parking passes as appropriate.
• Process name badges for guests and visitors.
• Maintain a consistent, high-quality customer‑focused orientation, listening and communicating effectively to address needs.
• Serve as backup for the concierge in booking corporate meetings, coordinating room configurations and setting up with Porter.
• Escalate facility issues to IHG Facilities team or building management.

• High School Diploma or equivalent.
• At least one year as a receptionist or customer service representative in a corporate environment.
• Strong customer service focus and a positive attitude.
• Effective oral and written communication skills.
• General knowledge of company organizational structures/functions preferred.
• Effective problem‑solving, organizational and time‑management skills.
• Ability to work independently with minimal supervision.
• Strong PC skills including proficiency in Excel, Word, PowerPoint, Outlook, e‑mail, etc.
• Ability to lift up to 20 pounds and push furniture, carts, dollies, equipment.

Location: Atlanta, GA (Dunwoody area);
Onsite 7:00am – 4:00pm / 5 days a week (Monday – Friday);
No Remote

Salary: $18.00 to $23.00 per hour, eligible for bonus pay. Benefits include paid time off, medical/dental/vision insurance, 401K, and other benefits.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance.

We provide a wide range of benefits including room discounts, recharge days, volunteering days, and a wellbeing framework. If you require reasonable accommodation during the application process, please . IHG does not accept applications from staffing or recruiting agencies.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please  for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please  to read about applicable benefits.