Aviation Account Analyst

Atlanta, Georgia, United States of America

The Aviation Account Analyst plays a key role in supporting commercial insurance program administration and delivering a consistent, high quality client experience. This role builds foundational knowledge of commercial insurance structures, placement, and servicing while coordinating with clients, carriers, and internal teams to resolve service, billing, and coverage inquiries. The Analyst also supports the renewal cycle, ensuring timelines are met and contributing to the overall client service strategy.

• Develop working knowledge of property and casualty coverages, insurance funding mechanisms, and program administration throughout the renewal lifecycle.
• Assist Account Executives/Managers with carrier billing issues, claim inquiries, certificate requests, and general service support.
• Prepare and organize client information—including exposures, loss runs, and carrier data—to support strategic planning and renewal preparation.
• Provide administrative support for client communications, presentation materials, and meeting documentation.
• Coordinate client invoicing, monitor discrepancies, process producer allocations, and build capability to audit renewal invoices for accuracy.
• Support marketing efforts by gathering exposure data, preparing submission materials, and coordinating vendor responses.
• Process and issue binders, invoices, auto , claims instructions, and policy changes; complete initial policy checks and assemble client manuals and summaries.
• Assist with client onboarding, including file setup, documentation, system configuration, and contact management.
• Gather reporting and data needed for renewals or to address client questions.
• Build communication skills to support client facing interactions in both written and verbal formats.

• Bachelor’s degree in a business related field or equivalent insurance industry experience.
• 0–1 year of experience in client service or customer service.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to compile and analyze financial information.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Excellent customer service skills with the ability to build effective relationships with clients and vendors.
• Strong communication skills and the ability to support presentations and client facing activities.

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.