Animal Services Dispatcher

Position: ANIMAL SERVICES DISPATCHER
UNCLASSIFIED POSITION

CURRENT VACANCY IS IN THE POLICE DEPARTMENT

Minimum Qualifications:

High School Diploma or GED required; supplemented by one (1) year of experience providing customer service in an animal care setting; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification

Required:

None.

Specific Knowledge, Skills, or Abilities:

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Examination:

The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

Veterans' Preference:

Qualifying veterans will be given preference in the form of a guaranteed invitation

to interview for any position to which they applied and have been found to have met the

minimum qualifications. Veterans' preference provides for hiring preference on initial appointment only. To see the full Fulton County Veterans' Preference Policy and Procedure, please Purpose of Classification:

The purpose of the classification is to provide dispatch and administrative support to the Animal Field Services Division. Responsibilities include coordinating and assigning tasks to field officers in real-time, managing communication between the office and field teams, and using dispatch software for efficient tracking and route optimization. Incumbent work on a varied shift schedule and is subject to stand-by or on-call duty outside of normal work hours, as part of a 24-hour, seven (7) days a week operation, including weekends and holidays.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Serves as liaison between the assigned department and other departments/divisions, staff members, County officials, the public, community leaders, outside agencies, or other individuals or organizations for the distribution and receipt of routine information; interacts with various officials and dignitaries involving sensitive client relations; conveys information among division/department personnel; and circulates documentation to appropriate departments.

Greets in-person visitors and employees; provides information/assistance regarding county operations, activities, departments, services, forms, fees and procedures or other issues; responds to routine questions or complaints or requests for animal services; research problems/complaints; and initiates problem resolution.

Provides routine customer service assistance to citizens and businesses of Fulton County; refers citizens and/or callers to other staff members and departments as appropriate; answer, screen, direct, and dispatch service calls in accordance with policies and procedures; prioritize and forwards calls according to urgency and importance to appropriate animal services field team; receives and/or returns messages; and coordinates and integrates daily calls, requests, and complaints.

Processes a variety of documentation associated with department/division operations, within designated time frames and per established procedures; tracks, compiles, and inputs data; prepares, completes, and generates various forms, reports, schedules, and other documentation; which may include call activity, complaint reports, bite reports, agendas, etc.; sorts, organizes, opens, and/or distributes incoming and outgoing mail; and verifies animal microchips and completes proper documentation.

Maintains file system of various files/records for the department; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention; and research department files, database records, hard copy materials, Internet sites and other sources as needed.

Operates or uses various equipment and supplies in order to complete work assignments; enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; operates a radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations; and operates general office or other equipment as necessary to complete essential…