Folio Specialist

Folio Specialist

SCHEDULE:

Sunday - Thursday 12pm - 9pm EST

Provide support with retrieval and resolution of hotel folios along with other general hotel administrative responsibilities.

• Call clients to confirm hotel checkouts
• Folio reconciliations
• Assist with booking reservations as needed
• Call to retrieve needed documentation
• Assist the Housing Coordinators with hotel extensions
• Assist with inbound calls to the department

Performs other duties as assigned.

Supports the organization’s quality program(s).

High school diploma or GED required.

One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred.

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Good problem resolution skills
• Good judgment and sound decision making skills
• Ability to build a consensus among various parties
• Strong relationship building skills
• Excellent organizational skills, accuracy, and attention to detail
• Initiative and ability to multi-task
• Above average speed and accuracy key stroke skills
• High level of professionalism
• Ability to work under pressure in a fast paced environment and maintain a positive demeanor
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies
• Bi-lingual English/Spanish a plus.

When applicable and appropriate, consideration will be given to reasonable accommodations.

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Computer keyboarding, travel as required

Hearing, vision and talking

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.