Welcome Coordinator

Title: Welcome Coordinator

Company: Oak Street Health

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. They perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere, and make Oak Street a great place to work.

Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, and managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high‑touch assistance to our patients and guests everyday.

• Welcoming patients and guests
• Conducting visit check‑in and assisting patients with required forms
• Collecting co‑pays
• Updating patient information and making changes in the electronic medical record platform
• Scheduling/rescheduling appointments within the electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

• Experience in a customer service setting strongly preferred
• Some college preferred

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity

40

Full time

The typical pay range for this role is $17.00 - $28.46 per hour. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

As a full‑time employee you are eligible for a comprehensive benefits package that includes medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.