Furniture Account Coordinator

About Empire & Co.Empire & Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands.

As the leading Steelcase dealer in the United States, we support a network of more than 500 manufacturers and deliver solutions that transform the way people work.

Overview Empire & Co. is seeking a Furniture Account Coordinator to join our growing team and work from our Atlanta office.

This role is responsible for providing exceptional customer service and operational support throughout the project lifecycle in a timely and accurate manner. Responsibilities include quote and order entry, order tracking, installation coordination, project follow-up, and client communication.

The Furniture Account Coordinator will support the sales team and partner closely with vendors, operations, project teams, and clients to help ensure projects are delivered accurately, efficiently, and with a high level of client satisfaction.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities Sales & Project Coordination Support the sales team throughout all phases of project execution

Acquire vendor discounts and verify pricing (CDA)
Assist with specification review and verification

Prepare quotes and complete order entry documentation

Complete required order header information (sales codes, taxes, ship-to information, carton/uncarton requirements)
Complete applicable order instructions and supporting documentation

Color code floor plans and organize counts

Request Certificates of Insurance (COI)
Manage and reserve COM and COL requirements

Manage COD processes and handle auto pricing

Assist with labor quote requests

Ensure proper approvals prior to quote conversion to order

Request proforma invoices when deposits are required

Ensure orders are properly released within Hedberg Order & Project Follow-UpConfirm receipt of purchase orders with vendors

Confirm vendor acknowledgements

Create and manage vendor requests for deposits

Lead resolution of acknowledgement discrepancies

Create and maintain order status reports throughout project execution

Coordinate timelines and communicate updates across internal teams and clients

Pre-Installation Create Operations requests (union/non-union; standard time/overtime)
Assist in preparing installation packages and project documentation

Coordinate with installation and operational teams to support project readiness

Installation & Closeout Maintain punch list documentation and communicate updates to clients

Order punch list items and coordinate approvals where applicable

Create laser and RA tickets to support freight claims when necessary

Support installation completion and project closeout activities

Post Installation Coordinate invoicing upon delivery and installation completion

Process day-two orders and follow-up activities

Maintain ongoing client communication to support satisfaction and issue resolution

Skills & Qualifications High School Diploma plus 1–3 years of professional experience required

Bachelor’s degree or equivalent combination of education and experience preferred

Prior experience in project coordination, commercial furniture, dealership operations, interiors, customer support, account coordination, or related industries preferred

Furniture dealership experience is a plus but not required

Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred

Strong written and verbal communication skills

Demonstrated ability to take initiative and think proactively

Comfortable handling multiple priorities and deadlines simultaneously

Strong organizational and time management skills with exceptional attention to detail

Strong critical thinking and problem-solving capabilities

Ability to prioritize work while maintaining a high level of accuracy and responsiveness

Works effectively in a collaborative team environment
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