Administrative Assistant III

This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to and for the executive, and responding to incoming mail. Job expectations may include assisting with organising in‑person meetings and off‑sites and managing different and conflicting objectives, projects or activities in a responsive and personable manner.

• Support 6-8 Bands 2 & 3 employees with minimal indirect support for their direct reports
• Communicate and interact with all levels of the Bank of America including senior executives across other business lines and support partners
• May be involved in high‑level client contact and exposure to sensitive information, and must use considerable tact, diplomacy and judgement.
• Manage multiple objectives, projects or activities all at once
• Perform diverse, advanced and confidential administrative support functions including composing, signing and releasing routine but somewhat complex correspondence
• Proactively manage executive calendar, key deadlines, delivery commitments, routines
• Coordinate schedule for executive to maximise time and create efficiencies; proactively anticipate issues or challenges
• Phone coverage, travel scheduling for both domestic and international travel and expense processing, invoice processing where needed
• Assist in organising and executing all‑hands/staff meetings
• Maintain email distribution groups / update orientation slides and org chart monthly
• Assist with onboarding of employees and contractors as well as coordinating employee events
• Communicate with executives and line management to gather and convey relevant information
• Answer manager's phone line, documenting accurate messages, and handling calls with appropriate judgement
• Manage the calendar of multiple executives proactively, effectively resolving conflicts that arise in a professional manner
• Arrange and handle details related to travel arrangements, expense reports, meetings and appointments
• Prepare meeting minutes and related meeting documents, utilising written and oral communication skills
• Prepare correspondence, reports, and forms for leaders, following interaction with internal and/or external customers to answer questions, research, and resolve problems

• 3–5 years of experience providing administrative support at the senior management level
• Significant time‑management, multi‑tasking and prioritisation skills
• Highly organised with strong attention to detail
• Ability to work effectively under pressure and time constraints
• Strong written and verbal communication skills, ability to interface with senior executives
• Advanced skills in Outlook and other MS Office programs (Teams, Excel, Word, PowerPoint, One Note, Visio)
• Knowledge of Bank of America systems including:
  Workday, Concur, GEP Smart, Tech Direct, Flagscape, ACR, ARM, etc.
• Concur or similar experience processing travel and expenses

• Administrative Services
• Attention to Detail
• Customer and Client Focus
• Planning
• Prioritisation
• Adaptability
• Collaboration
• Event Planning
• Office Administration
• Problem Solving
• Facilities Management
• Oral Communications
• Recording/Organising Information
• Research
• Written Communications

1st shift (United States of America)

40

Location:

US – CA – San Francisco – 555 California St – Bofa Center – 555 California (CA5705)

Pay range: $25.00–$52.34 hourly, based on experience, education and skill set. Predictable pay: role is compensated with a base salary and is not incentive eligible.

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.