Enrollment Data and Operations Manager

Primary Purpose

This position serves as the operational backbone of the Enrollment Management office, ensuring seamless data management, process efficiency, and administrative support for student recruitment and enrollment. The role works directly with the Head of Enrollment on all areas related to enrollment management, technology, and data as they relate to enrollment and re‑enrollment at Lovett, enabling the enrollment team to recruit new students and retain current families through expert database management, process optimization, and operational excellence.

• Oversee input of all records in Ravenna, ensuring integrity and completeness of all files, including 2,000+ prospect files and 700+ admission applications and their supporting documents.
• Support conversion of prospects to applicants through timely outreach and follow‑up via electronic and in‑person communications.
• Maintain high levels of confidentiality and data sensitivity, including appropriate handling of financial aid application records and family financial information.
• Collaborate with admissions directors to track individual applications and support applicant families throughout the process.
• Ensure applications are complete with all relevant data, including accurate notation of financial aid status, award decisions, and any conditions attached to enrollment.
• Manage all application readers and file distribution, including applications with psycho‑educational evaluations.
• Manage mass communications throughout the applicant funnel between Lovett and prospective families, with the Head of Enrollment's approval.
• Create and maintain queries and reports using available tools; export data to Excel or Google Sheets for further analysis.
• Update enrollment contracts and enrollment agreements in Blackbaud.
• Organize electronic registration for all admission events; create and run reports to prepare for events and analyze outcomes.
• Generate all admission and enrollment letters, forms, lists, and queries for internal campus partners.
• Conduct an annual review and update of the application process, including the application itself, campus tour registrations, event registrations, communications, and reports.

• Manage enrollment spreadsheets on a monthly and annual basis, maintaining accurate records of financial aid awards and contract status.
• Assist with enrollment and re‑enrollment for currently enrolled families, coordinating with the business office to ensure aid renewal information is accurately reflected in enrollment records.
• Generate contracts and enrollment agreements in Blackbaud; transfer enrollment information from Ravenna to Blackbaud, ensuring financial aid award data is accurately carried through each system.
• Track and maintain attrition data, reasons for attrition, time‑stamped matriculation, and related records.
• Communicate new student information to the necessary parties following the family response deadline and for summer applications.
• Support research at every stage of the enrollment funnel, including non‑persistor surveys, admit/decline surveys, and other measures of family satisfaction. Capture and record the role of financial aid in enrollment and declination decisions where disclosed.
• Track and communicate mid‑year and end‑of‑year withdrawals to all necessary parties.
• Create and deliver scheduled and ad‑hoc reports to the Head of Enrollment, Admissions Team, and Leadership Team, including financial aid utilization summaries and applicant record accuracy audits.

• Maintain accurate and up‑to‑date records of financial aid applicants in Ravenna, Blackbaud, and Clarity, including application completeness, award status, and contract acknowledgment.
• Coordinate with the Business Office to ensure timely and accurate transfer of financial aid award information into enrollment records and contracts.
• Track financial aid application completion rates across the applicant pool and flag incomplete records.
• Support the preparation of financial aid reporting for the Head of Enrollment and board presentations, including year‑over‑year trend data and aid‑by‑grade summaries.