Receptionist, Administrative​/Clerical

The primary responsibility of this position is to answer all incoming calls and provide assistance to visitors entering the facility. The incumbent may perform additional clerical duties. The incumbent is the primary example of customer service and should always be courteous and helpful to customers on the phone and in person.

This facility expects employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. The following list of duties is not all-inclusive:

• Operate paging/telephone system as required
• Answer calls timely and courteously
• Direct calls promptly and accurately

• Greets visitors upon entry to the building courteously
• Assists those visitors by giving directions or contacting the person they have come to visit
• Ensures all visitors/vendors sign in

• Smiles
• Offers assistance
• Maintains a neat and orderly work area
• Demonstrates awareness of environment and focuses attention on the front entrance

• Assists the administrator or others with special tasks or projects
• Performs duties related to mail handling and filing as needed
• Prepares informational packets, brochures, etc. that are maintained in the front area for visitors
• Assists with administrative duties as directed (including typical filing, posting accounts, data entry, etc.)
• Attends in-service education programs to meet facility educational requirements
• Is familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and knows how to use this information
• Maintains confidentiality of resident and facility records/information
• Protects residents from neglect, mistreatment, and abuse
• Protects the personal property of the residents of the facility
• Other duties as directed by the supervisor or administrator

• Organized and detail-oriented in work performance
• Good communication skills with excellent self-discipline and patience
• Genuine caring for and interest in elderly and disabled people in a nursing facility
• Complies with the Residents’ Rights and Facility Policies and Procedures
• Can perform work tasks within the physical demand requirements as outlined below
• Can perform essential duties as outlined above

2920 Pharr Court South, NW Atlanta, GA 30305