Documentation Analyst Sr

LOCATION: This position requires 1-2 days per week in the office;
Georgia residency is strongly preferred.

HOURS: General business hours, Monday through Friday.

Hybrid 1: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Documentation Analyst Sr. is responsible for researching and documenting more complex projects and work processes to ensure business continuity and consistency. Provide administrative and operational support to ensure efficient program operations and timely service delivery. This position supports the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) and the Georgia Housing Voucher (GHV) Program.

• Researches, extrapolates, compiles and validates data on flows, systems, coding, and testing problems and processing issues;
• Makes recommendations for process changes and works with management to obtain sign‑off and to implement;
• Develops and updates flows and end‑user documentation based on research and system changes;
• Facilitates issues meetings; assists in managing intranet site by uploading procedures and maintaining a daily bulletin;
• Provides administrative support for DBHDD and GHV program activities;
• Receives, researches, and responds to landlord (LL) inquiries related to rent payments and payment processing;
• Collaborates with internal teams, landlords, and other stakeholders to resolve issues and support successful program operations.

• Requires H.S. diploma; 3‑5 years related experience, of which at least 2 should be in documentation; or any combination of education and experience, which would provide an equivalent background.

• Knowledge and experience of DBHDD is strongly preferred.
• Experience with Housing voucher programs is preferred.
• Knowledge of Behavioral Health (mental health) is very helpful.
• Experience working with State and local government is preferred.
• You must have excellent organizational skills and have a strong attention to detail.
• Customer service aptitude, and the ability to manage multiple priorities while maintaining compliance with program guidelines and contractual requirements is essential for this role.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.