Medical Receptionist​/Concierge

IMMEDIATE NEED!!! Randstad is looking for:
The Face of Personalized Care

This role is the first impression and ambassador of a concierge medical practice, which is dedicated to delivering personalized, high-touch care in a comfortable and welcoming environment. The Medical Receptionist is essential for maintaining a serene, professional atmosphere and ensuring every patient feels welcomed and cared for from the moment they arrive.

This position blends traditional front-desk duties with hospitality and concierge-level administrative support.

Salary
: $18 - $19 per hour

Shift
:
First

Work hours
: 8 AM - 5 PM

Education
:
High School

• Warmly greet patients and visitors, consistently ensuring a positive and professional first impression.
• Schedule consultations that have shown interest via the website.
• Support patients with special requests
  , including coordinating transportation, referrals, or other concierge-level services.
• Manage patient appointments, including accurate scheduling, confirmation, and managing patient flow in coordination with the clinical staff.
• Promptly answer phone calls and emails, accurately directing inquiries.
• Maintain and update patient records, strictly upholding confidentiality in accordance with HIPAA regulations.
• Process payments and assist with detailed inquiries regarding concierge membership
  .
• Perform general administrative duties, including filing, data entry, and supply management.
• Maintain the list of potential new patients
  , meticulously tracking contact details, referral sources, and the scheduling status for introductory meet-and-greet appointments.
• Proactively follow up with prospective patients to coordinate their introductions and ensure timely scheduling.

• EPIC (2 years of experience is required)
• Concierge Patient Contact (1 year of experience is preferred)
• Appointment Scheduling (2 years of experience is required)
• Insurance Verification (1 year of experience is required)
• MS Excel (3 years of experience is required)

• Years of experience: 2 years
• Experience level:
  Experienced

• Experienced
• 2 years

High School (required)

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.