Business Support​/Project Coordinator

Job Summary

Based in Boyers, Pennsylvania, the Business Support / Project Coordinator position is responsible for providing administrative support to the GRE Facility and Project Management Group. The incumbent will handle day‑to‑day administrative tasks for Iron Mountain’s facility management and project management teams, coordinate project schedules and maintenance functions, and maintain constant communication with internal and external customers, vendors, and suppliers.

• Day‑to‑day administrative support of the facility management and project management teams.
• Coordinate project schedules and other project and maintenance administrative functions.
• Administer the GRE FM onsite procurement process: generate work orders, receive deliveries, and complete invoicing.
• Generate customer billing documents for utilities and labor as outlined by lease requirements and coordinate with finance to ensure accurate invoicing.
• Generate and maintain GRE facility environmental reporting files for delivery to customers to meet SLAs.
• Maintain GRE FM files for archival library and audit purposes.
• Assist in development and review of Methods of Procedures (MOPs), Standard Operating Procedures (SOPs), project scopes, and process documentation to support daily operations and process improvement initiatives.
• Participate as a knowledgeable member of the Boyers Global Real Estate team.
• Learn and operate facility‑management work‑order and project‑management software systems to support GRE business operations.
• Coordinate with internal groups (Core business operations, IMDC, GSRS) to schedule customer and vendor visits and reserve required logistics.
• Read, understand, and apply standard documents affecting real‑estate projects (agreements, leases, project charters, work letters, surveys, drawings).
• Interface with customers to develop project requirements and prepare project scopes, resource requirements, cost estimates, budget tracking, work‑plan schedules & milestones, and risk identification.
• Support the Request for Proposal process, including bid analysis.
• Support project delivery for smaller projects.
• Track progress of projects against goals, objectives, approved budgets, and timelines; report status and variances.
• Create action plans to meet objectives, budgets, and schedules.

• Associate degree in business administration strongly preferred.
• High school diploma with equivalent experience acceptable.
• Minimum five years of experience in business support, administrative, or project‑coordination roles.

• Advanced proficiency in Google G‑Suite and/or Microsoft Office, with emphasis on intermediate spreadsheet use.
• Strong Excel skills.
• Excellent written and verbal communication skills.
• Strong organizational and analytical skills.
• Customer‑service orientation; ability to provide efficient, timely, reliable, courteous service.
• Financial knowledge: ability to interpret financial terms, compute percentages, discounts, and commissions, and conduct basic financial analysis.
• Reasoning ability: understand and carry out general instructions, solve problems in standard situations, and perform intermediate analytical and quantitative tasks.
• Interpersonal skills: teamwork, independent work, multi‑tasking, relationship building with internal and external stakeholders.

• Minimal travel (