Claims Assistant

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the Assurance America team. For more than 25 years, Assurance America has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

Responsible for providing support and expertise as needed while assisting the Claims Management in overseeing all operations and functions; for assisting Claims Adjusters in sending mail, ordering supplies and other duties as assigned.

• General handling of claims mail (open, date stamp, scan)
• Send checks with documents by certified mail or overnight for Claims Department
• Order supplies required for the Claims Department
• Maintain and organize Claims Area printers
• Assist in preparing reproductions of documents
• Organizing events as needed
• Perform routine office support tasks as assigned
• Assist any Claim employee who works from home with mail and printed items
• Attend and participate in departmental meetings
• Support, train, develop, and act as a back up to other areas such as the mail room
• Abide by all company or department policies
• Perform other duties as assigned by Claims Management

• Communication and analytical ability at a level to interact with associates, managers, agents and vendors.
• Demonstrate team building and coordination skills.
• Must possess strong interpersonal skills and the ability to present critical information to Senior Management.
• Ability to manage multiple priorities and work independently.
• Must meet company guidelines for attendance and punctuality and professional appearance/decorum.

• Associate or bachelor’s degree required.
• Must possess or have the ability to obtain a notary public license within six months of hire.
• Experience working with Microsoft Office products.

• Prior office and/or Customer Service experience preferred.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to navigate various departments of the organization's physical premises.