Case Management Support

Responsibilities

• Filed insurance claims accurately and efficiently while ensuring all required documentation was submitted.
• Prepared and sent Letters of Representation (LORs) to insurance companies and other involved parties.
• Requested, tracked, and maintained medical records from healthcare providers to support active case files.
• Performed balance verifications by reviewing outstanding account balances and confirming payment information.
• Maintained organized and confidential client records in compliance with company policies.
• Communicated with insurance carriers, medical providers, and clients to obtain case updates and resolve outstanding issues.
• Assisted case managers with administrative tasks to ensure timely processing of claims and client cases.
• Prioritized multiple assignments while meeting deadlines in a fast-paced legal and medical environment.