Enrollment Services Specialist II

Job Title

Enrollment Services Specialist II (Multiple Vacancies)

Location:

Atlanta, Georgia

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

The Office of Graduate Education is seeking an Enrollment Services Specialist II to support graduate admissions and enrollment services. As a critical member of Georgia Tech’s graduate enrollment management team, this role helps recruit and enroll a highly qualified and diverse applicant pool across the Institute’s colleges and campuses. Supporting the review and processing of more than 40,000 graduate applications annually, the successful candidate will maintain admissions records, review academic credentials and supporting documentation, assist applicants and graduate programs, and collaborate with campus partners to ensure accurate, efficient, and policy‑compliant admissions operations.

You will join a collaborative team of more than 20 admissions professionals dedicated to helping prospective students successfully navigate the admissions process and begin their graduate studies at Georgia Tech.

This position executes technical validation, verification, and compliance auditing of domestic and international academic credentials with the graduate enrollment pipeline. Administers data workflows across admissions CRM and Student Information Systems, reconciles applicant and student records, and maps global education frameworks to institutional equivalency standards. Serves as a functional liaison to campus partners on admissions policies and procedures, resolves workflow bottlenecks, and supports data‑driven recruitment and yield initiatives.

This position typically will advise and counsel admissions staff. This position will supervise: N/A.

• Update and maintain admissions records in admissions and enrollment management software, ensuring accurate applicant data, processing required documents, and running reports and queries to support decision‑making and daily operations.
• Participate in key recruitment and yield initiatives, representing the Institute and providing high‑quality support to prospects, applicants, students, and campus stakeholders to advance strategic enrollment goals.
• Manage multi‑channel communications (phone, email, ticketing system), executing resolution protocols for inquiries from prospects, applicants, students, and graduate programs, and campus departments to ensure operational accuracy and service standards.
• Deliver technical guidance regarding applicant completion criteria, document submission workflows for enrollment, and the interpretation of institutional admissions requirements.
• Coordinate with admissions managers and technical staff on system issues and process improvements.
• Perform other duties as assigned.

High school diploma, GED Certificate or Vocational School Diploma.

Two to three years of job‑related experience.

Associate’s degree or Bachelor’s degree.

Three to five years of job‑related experience. 1 year of higher education experience.

• Competency in domestic and international academic credential evaluation and transcript authentication.
• Knowledge of enrollment management frameworks, lifecycle workflows, and yield optimization strategies.
• Ability to rapidly cross‑train and deploy emerging institutional software and specialized technical tools.
• Advanced technical communication skills for multi‑stakeholder cross‑functional coordination.
• Service delivery metrics management within an academic operations infrastructure.
• Preferred proficiency in higher education enterprise systems (e.g., Slate CRM, Banner SIS) and document imaging platforms.

• Basic skills in data entry and verification, customer service, and communications as applied within a university admissions office.
• Skills in use of office‑related and specialized computer applications are required.
• Preferred qualifications include experience with admissions and enrollment management software (e.g., Slate), admissions, and transcript/credential…