Program Support Specialist

PCI Professional Services is seeking a Program Support Specialist for an upcoming opportunity. This position is onsite and reports to the Program Manager.

The Program Support Specialist provides comprehensive programmatic, administrative, operational, and project coordination support across CDC programs, offices, centers, divisions, and branches. The role supports day-to-day mission execution by coordinating administrative operations, managing program support activities, assisting with documentation and reporting, and enabling effective communication across internal and external stakeholders.

The Program Support Specialist serves as a key contributor to operational efficiency, leadership support, program coordination, and compliance with federal policies, procedures, systems, and documentation requirements. The position requires strong organizational skills, sound judgment, professional communication, attention to detail, and the ability to support multiple priorities in a fast-paced federal public health environment.

• Provide programmatic, administrative, and operational support across CDC activities, serving as a flexible resource to support multiple teams, business functions, and program priorities.
• Coordinate and track program activities, schedules, deliverables, events, communications, and action items using internal planning tools, spreadsheets, trackers, and established administrative systems.
• Support program and project performance tracking by helping monitor progress against objectives, timelines, scope, deliverables, risks, challenges, and budget considerations.
• Assist in preparing reports, briefings, presentations, correspondence, meeting materials, and status updates for leadership, program managers, senior management, and other stakeholders.
• Collect, compile, organize, and maintain program data and information to support reporting, tracking, analysis, decision-making, and response to data calls or leadership requests.
• Assist with analyzing and interpreting administrative, operational, and program information to identify trends, support recommendations, and improve program execution.
• Assist in developing, refining, documenting, and maintaining workflows, procedures, trackers, templates, and internal processes to improve program and operational efficiency.
• Collaborate with supervisors, program managers, leadership, internal teams, external stakeholders, and cross-functional partners to gather requirements, provide updates, coordinate tasks, and support alignment with program goals.
• Provide logistical and technical support for meetings, including scheduling, room or virtual platform coordination, material preparation, agenda support, note‑taking, action item tracking, and follow‑up coordination.
• Maintain leadership and program calendars, schedule meetings, resolve calendar conflicts, manage RSVPs, coordinate across stakeholders, and support executive or program‑level scheduling needs.
• Support domestic and international travel activities, including preparation, submission, tracking, reconciliation, authorization, voucher support, and compliance with applicable federal travel requirements.
• Support timekeeping, attendance, onboarding, in‑processing, out‑processing, conference approvals, training requests, purchase requests, visitor access, and other CDC administrative workflows or systems.
• Maintain accurate electronic and hardcopy files, records, reports, documentation spreadsheets, and related materials in accordance with federal records management practices and retention requirements.
• Assist with budget planning, resource tracking, procurement coordination, purchase requests, invoice or payment support, and monitoring of program resources, as applicable to the assigned CDC office or program.
• Serve as a point of contact for administrative and operational services, including supplies, equipment, facilities requests, mail distribution, office coordination, and other day‑to‑day support needs.
• Communicate professionally with CDC staff, leadership, contractors, partners, and external stakeholders while demonstrating discretion, diplomacy, responsiveness, and…