Lead Business Service Specialist

Cox Enterprises is seeking a Lead Business Services Specialist to deliver senior-level operational and administrative support with a strong emphasis on hospitality, customer experience, and workplace service delivery. This role is critical to creating a high-quality, service-oriented workplace environment by supporting employees, visitors, and stakeholders with professionalism, responsiveness, and attention to detail.

The Lead Business Services Specialist serves as a key liaison across teams, functions, and vendors—ensuring seamless coordination of services while driving an exceptional end-user experience. This position requires a proactive, customer-first mindset, strong organizational skills, and the ability to manage multiple priorities in a dynamic environment.

• Serve as a highly visible, front-line representative delivering a concierge-level workplace experience
• Act as a roving point of contact to proactively identify and resolve service issues
• Provide timely, professional responses to workplace requests ensuring a positive experience
• Coordinate meetings, events, and workplace activities with focus on quality and service excellence
• Maintain readiness and hospitality standards across shared spaces
• Excellent customer service skills with hospitality mindset

• Provide senior-level administrative and operational support
• Manage work order/ticketing systems including assignment and closure
• Coordinate with facilities teams and vendors to ensure timely service delivery
• Process invoices, purchase orders, and payments accurately
• Support expense reporting, P-card reconciliation, and budget tracking; efficiently track and manage a multi-tenant building budget that includes invoice tracking, Cap Ex spending, OpEx spending, and LRP planning.
• Maintain vendor records and manage supply inventory
• Experience creating PowerPoint presentations of various types to share with higher-level management
• Demonstratable skills with Excel spreadsheets for tracking purposes and other various projects to share with higher-level management

• Serve as liaison across teams, vendors, and stakeholders
• Communicate workplace updates and operational information
• Support scheduling, meetings, and coordination
• Interact professionally with all organizational levels

• Conduct facility walkthroughs to identify and resolve issues
• Support space planning and employee moves
• Coordinate vendor services and inspections
• Identify service improvement opportunities

• Provide cross functional support to facility operations team
• Promote a culture of hospitality and service excellence
• Support cross-functional initiatives

• High School Diploma/GED and 7 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience;
• OR 9 years’ experience in a related field
• Familiarity with budgeting and vendor coordination
• Strong customer service and communication skills
• Experience with Incident Workplace Management Systems ticketing platforms
• Proficiency in Microsoft Office Word, PowerPoint, and Excel
• Ability to manage confidential information
• Experience with budget tracking, Cap Ex and OpEx planning and tracking, and LRP planning

• Property management and/or leasing background experience supporting tenants
• Experience in facilities, workplace services, or hospitality
• Experience supporting events or workplace programs
• Administrative support experience in a fast-paced environment
• Ability to manage multiple tasks and priorities simultaneously
• Experience with Accounts Payable software systems

Office-based with frequent interaction across teams and stakeholders; requires a strong service mindset and adaptability.