Mail Center Clerk

Mail Center Clerk

The Mail Center Clerk for the Spelman College Mail Center is an employee who works in a high volume, high traffic environment and has the primary responsibility for receiving and distributing mail (including parcels) to the Spelman College community. Participate in clerical and delivery duties. Calculate postage and advise customers as to the most efficient and economical methods of mailing postal materials.

Essential Duties and Responsibilities
- Receive, sort and distribute incoming campus and United States Postal Service mail and correspondence to customer mailboxes according to mail service guidelines;
Utilize the Smart Track tracking system to capture signatures of patrons when delivering trackable items;
Deliver accountable mail and parcels over the counter and to departments capturing signatures on signature pad and entering this information in the smart track computer. Research and mark-up undeliverable and nixie mail according to Mail Markup Manual;
Troubleshoot and resolve inquires where it pertains to letters mailed to Spelman College;
Provide services to patrons at the window or by telephone concerning services, products, policy, and procedures;
Process large last minute mailing with time sensitive deadlines; volume could exceed 2500 pieces Advise customers as to the most efficient and economical methods of mailing postal materials;
Prepare outgoing mail for dispatch to the U.S. Postal Service according to U.S. Postal guidelines. Average annual volume is 710,000;
Utilize internal Mail Center application when forwarding mail and parcels to former Spelman College students according to U.S. Postal guidelines. Average 700 forwarding enteries;
Assist patrons with preparing letters and parcels for shipment utilizing the U.S. Postal web-based Click n Ship application;
Operate Power Post high-volume meter machine to calculate, apply postage and seal envelopes on all domestic mail, international mail and special mail services.

Required Qualifications
- High School diploma, or equivalent and one – two years of related work experience preferred. This position requires strong customer service skills as well as good verbal and written computer skills. Computer literacy is required. Knowledge of United Postal Service, United Parcel Service, Fed Ex and DHL/Airborne procedures and guidelines preferred. Experience with postal meters and other mail related machines are preferred Good oral and written communication skills are required when interfacing with students, faculty, employees and equipment vendors.

Also, the incumbent must be able to read, analyze, and interpret documents such as operating and maintenance instructions, and procedural manuals. To perform this job successfully, an individual must have beginner skills using Microsoft Office Suite (Word, Excel, and PowerPoint).

Preferred Qualifications
- Basic computer skills Experience handling package tracking software, scanning devices and or inventory processes Experience in a higher education or institutional mail services environment Familiarity with shipping/logistics systems and tracking software Experience coordinating with vendors or external delivery services Experience handling high-volume or complex receiving operations

Certifications, Licenses, Restrictions
- Valid Georgia Driver's License Required

Physical Demands
- While performing the duties of this job, the employee is regularly required to: stand, walk, reach with hands and arms, and talk or hear. The employee is frequently required to: use hands for computers, postal equipment, to move items, and lift and/or move up to 50 pounds using appropriate equipment provided by the department. The employee is occasionally required to: sit and lift up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Shift

% Travel Required

Full Time/Part Time
- Full-time

Work Location/

Schedule:

- This position requires onsite work and is not eligible for remote work.

FLSA
- Non-Exempt

Number of Vacancies

Anticipated Candidate Start Date

Position End Date

Posting Detail Information

Posting Number - SC0937P

Posting Open Date - 08/14/2026

Posting Closing Date

Open Until Filled
- Yes

Special Instructions to Applicants

EEO Statement
- Spelman College is an Equal Opportunity Employer. We are a smoke-free campus.

Required Documents

Optional Documents