Billing and Collections Specialist

Summary

The Billing and Collections Specialist must be customer service oriented, detailed in performing their job functions in accounts receivables with insurance companies and self-pays, and possess the ability to manage multiple tasks daily.

• Follow up on all accounts within the timely filing guidelines of the insurance company assigned to the biller.
• Correcting claim issues, and/or rebilling claims to third party payers. Claims must be corrected and rebilled within the timely refiling guidelines of the insurance company assigned.
• Write appeal letters.
• Communicating with all departments, i.e., front desk staff, nursing and providers to ensure appropriate collection of co-pays and self-pay balances prior to patient visits.
• Contact patients after obtaining auth to discuss collection of out-of-pocket expenses prior to patient visits.
• Documenting the appointment desk, calling guarantors and communicating balances that need to be collected.
• Handles inquiries and answers questions for clerical staff, clinical staff, and insurance companies within a 24-hour turnaround time
• Daily monitoring of assigned insurance A/R’s, statuses on delinquent self-pay accounts, and all assigned WQ’s.
• Meets deadlines of completing all assigned WQ’s prior to the end of the month.
• Identifies and resolves patient billing questions in the office and incoming calls to the business office.
• Daily collection and/or posting payments from insurance companies and patients as assigned daily.
• Reviews accounts and makes recommendations regarding non collectible accounts when working delinquent and collection accounts.
• Notifies manager of non-collectible self pays and insurance balances.
• Verifies patient eligibility through various third-party sources.
• Understands patient benefits from various all insurance carriers and determines out of pocket and in and out of network status prior to visits in the office.
• Documents payments collected, A/R, and phone call resolutions in software system.
• Understands fee schedules and updates manager of fee schedule changes and effective dates timely
• Monitors changes in policy and fee schedules for all insurance carriers assigned and informs manager.
• Answers business office phone calls daily and on a rotating weekly schedule.
• Explain out of pocket expenses to guarantor
• Assist in the enrollment and explain drug rebate programs such as Care Path and Entyvio Connect and Pfizer
• Assist patients in completion of paperwork, explain and follow up patient assistance programs when needed.
• Communicate effectively with professional staff and patients.
• Daily monitoring of personal business office phone line, business office phone calls and emails.
• Ensures voicemails are returned within a 24-hour time period.
• Responds to all emails and staff messages from manager, staff and patients in a 24-hour time period
• Daily collection of business office mail, and routing to appropriate billers.
• Filing of manually posted payments
• Cross trained to fill in for other job functions on an as needed basis.
• Additional duties as assigned by management.

The Billing and Collections Specialist must be customer service oriented, detailed in performing their job functions in accounts receivables with insurance companies and self-pays, and possess the ability to manage multiple tasks daily.

• Follow up on all accounts within the timely filing guidelines of the insurance company assigned to the biller.
• Correcting claim issues, and/or rebilling claims to third party payers. Claims must be corrected and rebilled within the timely refiling guidelines of the insurance company assigned.
• Write appeal letters.
• Communicating with all departments, i.e., front desk staff, nursing and providers to ensure appropriate collection of co-pays and self-pay balances prior to patient visits.
• Contact patients after obtaining auth to discuss collection of out-of-pocket expenses prior to patient visits.
• Documenting the appointment desk, calling guarantors and communicating balances that need to be collected.
• Handles inquiries and answers questions for clerical staff, clinical staff, and insurance companies within a 24-hour turnaround time
• Daily monitoring of…